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About Course Information
Ensure proactive service reliability through intelligent monitoring and response
The Learning Curve
The ITIL® 4 Practitioner: Monitoring and Event Management Course is part of the ITIL® 4 Practice Manager stream. It focuses on the continuous observation of services and infrastructure to detect events, assess impact, and initiate appropriate responses. This course equips professionals to maintain service health, improve visibility, and reduce downtime.
Delivered by expert trainers, the course covers event detection, filtering, correlation, and automated responses. Delegates will gain actionable insights and prepare for the official ITIL® 4 Practitioner: Monitoring and Event Management certification exam, taken online with flexible scheduling.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.
To register in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course, delegates should have an ITIL® 4 Foundation Certification or its equivalent. A basic understanding of ITIL® principles and some familiarity with IT Service Management or Operations will be advantageous for the course.
Module 1: Key Concepts of Practice
Purpose of the Practice
Practice Success Factors and Key Metrics of the Practice
Key Terms
Event
Monitoring
Types of Monitoring
Metric
Threshold
Alert
Informational, Warning, and Exception Events
Module 2: Processes of the Practice
Inputs and Outputs of the Processes
Key Activities of the Processes
How to Integrate the Practice in the Organisation’s Value Streams?
Module 3: Roles and Competencies of the Practice
Responsibilities of the Key Roles of the Practice
How to Position the Practice in the Organisational Structure?
Module 4: How Information and Technology Support and Enable the Practice?
Tools Application
How to Apply the Recommendations on Automation?
Module 5: Role of Partners and Suppliers in Practice
Dependencies of the Practice on Third Parties
How Partners and Suppliers can Support the Practice?
Module 6: ITIL® Capability Model Use to Develop the Practice
How Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for Practice Success
Recommendations for Monitoring and Event Management Success
How are they Supported by the ITIL® Guiding Principles?
Understand key monitoring concepts and how to identify, analyse, and respond to events
Learn to implement tools for service observation, event correlation, and alerting
Gain skills to enhance service stability, visibility, and operational agility
Course Highlights
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Duration: 1 Days
Corporate Training
Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready
Upcoming Batches
Derby(1 Days)
Fri 13 Nov 2026
Fri 13 Nov 2026
Hinckley(1 Days)
Fri 8 May 2026
Fri 8 May 2026
Hinckley(1 Days)
Fri 14 Aug 2026
Fri 14 Aug 2026
Hinckley(1 Days)
Fri 13 Nov 2026
Fri 13 Nov 2026
No virtual schedules available.
Derby( 1 days)
Fri 13 Nov 2026
Fri 13 Nov 2026
Hinckley( 1 days)
Fri 8 May 2026
Fri 8 May 2026
Hinckley( 1 days)
Fri 14 Aug 2026
Fri 14 Aug 2026
Hinckley( 1 days)
Fri 13 Nov 2026
Fri 13 Nov 2026
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A dedicated instructor will be assigned throughout the training, to guide for any issues.
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A more convenient way of learning from any location with extra comfort.
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Frequently Asked Questions?
This course focuses on managing events and monitoring services to detect and address issues before they impact users. It is part of the ITIL® 4 Practice Manager modules.
Ideal for IT Operations Managers, Network Administrators, Infrastructure Analysts, and professionals responsible for service health and performance monitoring.
To register in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course, delegates should have an ITIL® 4 Foundation Certification or its equivalent.
Topics include monitoring strategy, event detection, alert management, incident correlation, service health dashboards, automation, and continual improvement practices.
Yes, the course includes the official ITIL® 4 Monitoring and Event Management certification exam, taken online after training based on delegate readiness.
Yes, it is accredited by PeopleCert and globally recognised as a key certification for maintaining resilient and responsive IT service operations.
You will gain the ability to implement effective monitoring, respond to events intelligently, reduce service disruption, and enable proactive IT operations.
It is part of the ITIL® 4 Practice Manager stream, enabling professionals to develop practical competencies in specialised ITIL® practices for service excellence.
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