ITIL® and IT Service Management
Welcome to the ITIL and IT Service Management Zone. Here you will find information, guidance and resources covering the whole gamut of ITIL issues and topics.
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What is ITIL?
ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000.
How is it Organized?
ITIL is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These in turn describe a closed loop feedback system that provides feedback throughout all areas of the lifecycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively.To obtain copies of these sets, see the right hand panel.
What is the ITIL Toolkit?
The ITIL Toolkit is a collection of resources brought together specifically to accompany ITIL. The materials included are intended to assist in both understanding and implementation.
What is the ITIL Triangle?
This is a diagram that describes the relationship between ITIL, the emerging ISO 20000 service management standard, and your own in-house procedures and policies.
More Information or Help?
We recommend the further sites in the left hand panel. However, the next logical step is usually to ensure that you have the necessary materials to move forward. The most cost effective route is probably to acquire the ITIL documents and books themselves, as well as the items described by the ITIL Toolkit.