What is meant by Service?
The means of delivering value to customers by achieving desired results or outcomes are known as Services.
Difference between Service and Product
Services are not tangible
Products are tangible
They are produced and consumed at same time
They are not
They are inconsistent
They are consistent
The user participates in the service production
The user doesn’t participate in the product production
Service Management includes all aspects of the management of the delivery of IT services within the organisation. Service Management contains all organisational capabilities that are needed for the generation of added value to the customers as a service.
Aim of Service Management
Achieving Service Management
Following are some key activities needed to be performed for achieving business and customer satisfaction:
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