Source of the ITIL® Sets:

The ITIL Service Design Book

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Buy All 5 ITIL Volumes

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Other Volumes

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This site is an affiliate of TSO, the actual publishers of the ITIL sets. Purchases of the above are directly from TSO, and the volumes are shipped directly from TSO.

The ITIL Service Strategy Book

Service Strategy is the first volume in the IT Infrastructure Library, and aligns both business and information technology (IT). In addition to relating to the other four core volumes, it focuses each element of the service lifecycle on the customer outcome.

It embraces: strategy and value planning; responsibilities and roles; business and information technology strategy linkage, implementation of service strategies, and risks and critical success factors.

£85 (Approx $160)

ISBN 0113310455

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