Service Strategy is the first volume in the IT Infrastructure Library, and aligns both business and information technology (IT). In addition to relating to the other four core volumes, it focuses each element of the service lifecycle on the customer outcome.
It embraces: strategy and value planning; responsibilities and roles; business and information technology strategy linkage, implementation of service strategies, and risks and critical success factors.
Price - £85
|ITIL® Service Operation Book||ITIL® Service Transition Book|
|ITIL® Service Design Book||ITIL® Continual Service Improvement Book|