Source of the ITIL® Sets:

The ITIL Service Design Book


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Other Volumes

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The ITIL Service Strategy Book

Service Strategy is the first volume in the IT Infrastructure Library, and aligns both business and information technology (IT). In addition to relating to the other four core volumes, it focuses each element of the service lifecycle on the customer outcome.

It embraces: strategy and value planning; responsibilities and roles; business and information technology straegy linkage, implementation of service strategies, and risks and critical success factors.


£85 (Approx $160)

ISBN 0113310455







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