Service Operation is the fourth volume in the IT Infrastructure Library. It explains the activities required to enable day to day operational 'excellence'. It embraces many of the disciplines defined within the previous verion of ITIL.
Concepts and topics covered in this volume include: change management; application management; scalability; control & measurement; and processes and function.
Price - £85
|ITIL® Service Strategy Book||ITIL® Service Transition Book|
|ITIL® Service Design Book||ITIL® Continual Service Improvement Book|