Source of the ITIL® Sets:

The Continual Service Improvement Book


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Buy All 5 ITIL Volumes


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Other Volumes

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The ITIL Service Operation Book

Service Operation is the fourth volume in the IT Infrastructure Library. It explains the activities required to enable day to day operational 'excellence'. It embraces many of the disciplines defined within the previous verion of ITIL.

Concepts and topics covered in this volume include: change management; application management; scalability; control & measurement; and processes and function.


£85 (Approx $160)

ISBN 0113310463







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