We offer a range of ITIL Books

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The ITIL Service Operation Book

Service Operation is the fourth volume in the IT Infrastructure Library. It explains the activities required to enable day to day operational 'excellence'. It embraces many of the disciplines defined within the previous verion of ITIL.


Concepts and topics covered in this volume include: change management; application management; scalability; control & measurement; and processes and function.


Price - £85

Our Other Books

ITIL® Service Strategy Book ITIL® Service Transition Book
ITIL® Service Design Book ITIL® Continual Service Improvement Book