Service Design is the second volume in the IT Infrastructure Library. This volume provides guidance on the development and maintenance of information technology policies, documents, and architectures for the design of IT ssrice solutions/processes. This includes a range of modeils, including outsourcing and insourcing.
Some of the concepts covered include: service design objectives; selecting the model; risk analysis; implementation; cost; and control & measurement.
Price - £85
|ITIL® Service Strategy Book||ITIL® Service Transition Book|
|ITIL® Service Operation Book||ITIL® Continual Service Improvement Book|