Source of the ITIL® Sets:

The ITIL Service Transition Book

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Other Volumes

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The ITIL Service Design Book

Service Design is the second volume in the IT Infrastructure Library. This volume provides guidance on the development and maintenance of information technology policies, documents, and architectures for the design of IT ssrice solutions/processes. This includes a range of modeils, including outsourcing and insourcing.

Some of the concepts covered include: service design objectives; selecting the model; risk analysis; implementation; cost; and control & measurement.

£85 (Approx $160)

ISBN 0113310471

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