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The ITIL Service Design Book

Service Design is the second volume in the IT Infrastructure Library. This volume provides guidance on the development and maintenance of information technology policies, documents, and architectures for the design of IT ssrice solutions/processes. This includes a range of modeils, including outsourcing and insourcing.


Some of the concepts covered include: service design objectives; selecting the model; risk analysis; implementation; cost; and control & measurement.


Price - £85

ITIL Service Design Book

Our Other Books

ITIL® Service Strategy Book ITIL® Service Transition Book
ITIL® Service Operation Book ITIL® Continual Service Improvement Book