Source of the ITIL® Sets:

The ITIL Service Strategy Book


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Buy All 5 ITIL Volumes


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Other Volumes

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This site is an affiliate of TSO, the actual publishers of the ITIL sets. Purchases of the above are directly from TSO, and the volumes are shipped directly from TSO.

The ITIL Continual Service Improvement Book

Continual Service Improvement is the fifth and final volume in the IT Infrastructure Library. It embraces service quality in the context of continual improvement, and also deals with the service retirement scenario.

Concepts and issues covered by this book include: business & technology drivers; business and organizational improvements (including finance); methods & tools; and other best practives.


£85 (Approx $160)

ISBN 0113310498







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