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About Course Information
It focuses on how organisations design, manage, and improve service experiences through value co-creation, service interactions, and lifecycle-aligned experience thinking.
The Learning Curve
ITIL® (Version 5) Experience Certification builds on the ITIL framework by applying experience-focused thinking to digital product and service management. This instructor-led training explores service experiences, customer journeys, and experience design in alignment with the ITIL Value System and service lifecycle. It supports professionals involved in designing, delivering, and improving digital services across complex environments.
This course will be launching on 12 March 2026. To join the waitlist, please contact us.
The ITIL® (Version 5) Foundation Certification Course is already available and is the recommended starting point for progressing through the ITIL® Certification pathway.
Here is the launch schedule for ITIL® (Version 5) Courses:
1) ITIL® 5 Foundation: 12 February 2026
2) ITIL® 5 Foundation Bridge: 26 February 2026
3) ITIL® 5 Product, ITIL® 5 Service, ITIL® 5 Experience: 12 March 2026
4) ITIL® 5 Strategy: 9 April 2026
5) ITIL® 5 Transformation: 9 April 2026
6) ITIL® 5 Managing Professional (MP Transition): 14 May 2026
IT Service Managers
This ITIL® (Version 5) Experience Certification Course will be launching on 12th March 2026.
To join the waitlist and receive updates on the detailed syllabus, please contact us.
Service experiences, customer journeys, and experience-led value co-creation
How experience design aligns with the ITIL Value System
Applying experience thinking across the service lifecycle
Course Highlights
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Duration: 1 Days
Corporate Training
Data not available
Upcoming Batches
No schedules available.
No virtual schedules available.
No data available
No schedules available.
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Covering IT, Service Management, Leadership, and more — all accredited and up to date.
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What’s Included
Gain everything you need to succeed in your ITIL Certification journey, from expert instruction to Certification support and post-training access.
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Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
Not Sure Which Course Is Right for You? Let Our Experts Guide the Way
Do you have questions about Certifications or Training formats? Our experts are here to help you make the right choice for your career.
Frequently Asked Questions?
ITIL® Version 5 Experience focuses on applying experience-led thinking to digital product and service management. It helps organisations design, deliver, and improve service experiences through value co-creation, service interactions, and lifecycle-aligned practices in modern digital environments.
ITIL® 5 Experience is suitable for Service Designers, Product Managers, Experience Managers, IT Service Managers, Digital Transformation Leads, Customer Journey Specialists, and professionals responsible for designing, delivering, and improving digital products and services within modern organisations.
ITIL® 5 Experience Training is scheduled to launch on 12 March 2026. For registration and scheduling information, please contact us.
Yes. Learners must complete ITIL® (Version 5) Foundation before attending the ITIL® (Version 5) Experience course. A solid understanding of IT service management concepts will help learners gain the maximum benefit from the training.
ITIL® 5 Experience Course builds on the Foundation by focusing specifically on experience-led product and service management, while the Foundation Training introduces core ITIL concepts, terminology, and the overall value framework.
No. The course focuses on experience design, service interactions, and value perception rather than technical implementation, making it suitable for both IT and business-facing professionals.
The ITIL® Version 5 Experience Certification benefits professionals by strengthening experience management expertise, preparing them for service design and digital leadership roles, and supporting progression into advanced ITIL certification pathways.
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