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An ITIL Service Catalogue is a centralised record of a company’s IT Services that's crafted to improve communication between IT and business users. This catalogue goes beyond a simple list, as it provides detailed information about each service, including its features, benefits, pricing, and associated support levels.
Dec 31, 2025
ITIL and Agile are two popular IT frameworks with different strengths. ITIL focuses on structured IT Service Management, while Agile emphasises flexibility, rapid delivery, and continuous improvement in Software Development. Many organisations combine both frameworks to balance control and reliability with rapid delivery and innovation.
Dec 31, 2025
ITIL Service Strategy defines how organisations plan and deliver cost-effective and valuable IT services that create real business value. It focuses on understanding customer needs, aligning IT with business goals, managing costs, and making informed decisions. It supports better transitions, service design and reliable operations.
Jan 2, 2026
ITIL Service Portfolio Management helps organisations plan, prioritise, and manage services across their lifecycle to align IT investments with business value. It ensures resources are used wisely by evaluating cost, risk, and demand. This approach improves decision-making and supports long-term strategic overall goals.
Jan 2, 2026
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ITIL® Courses on this website are offered by The Knowledge Academy, an Accredited Training Organisation (ATO) of PeopleCert. ITIL® is a registered trade mark of PeopleCert. All rights reserved
