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About Course Information
Ensure proactive service reliability through intelligent monitoring and response
The Learning Curve
The ITIL® 4 Practitioner: Monitoring and Event Management Course is part of the ITIL® 4 Practice Manager stream. It focuses on the continuous observation of services and infrastructure to detect events, assess impact, and initiate appropriate responses. This course equips professionals to maintain service health, improve visibility, and reduce downtime.
Delivered by expert trainers, the course covers event detection, filtering, correlation, and automated responses. Delegates will gain actionable insights and prepare for the official ITIL® 4 Practitioner: Monitoring and Event Management certification exam, taken online with flexible scheduling.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.
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Module 1: Key Concepts of Practice
Purpose of the Practice
Practice Success Factors and Key Metrics of the Practice
Key Terms
Event
Monitoring
Types of Monitoring
Metric
Threshold
Alert
Informational, Warning, and Exception Events
Module 2: Processes of the Practice
Inputs and Outputs of the Processes
Key Activities of the Processes
How to Integrate the Practice in the Organisation’s Value Streams?
Module 3: Roles and Competencies of the Practice
Responsibilities of the Key Roles of the Practice
How to Position the Practice in the Organisational Structure?
Module 4: How Information and Technology Support and Enable the Practice?
Tools Application
How to Apply the Recommendations on Automation?
Module 5: Role of Partners and Suppliers in Practice
Dependencies of the Practice on Third Parties
How Partners and Suppliers can Support the Practice?
Module 6: ITIL® Capability Model Use to Develop the Practice
How Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for Practice Success
Recommendations for Monitoring and Event Management Success
How are they Supported by the ITIL® Guiding Principles?
Understand the purpose and scope of Monitoring and Event Management in the ITIL® 4 framework
Learn how to detect, analyse, and respond to events to maintain service availability and performance
Gain practical skills to implement monitoring tools, set thresholds, and automate event correlation
Support proactive incident prevention, reduced downtime, and faster root cause analysis
Enhance operational visibility and decision-making with accurate, real-time data and event reporting
Course Highlights
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Duration: 1 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
Buxton(1 Days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Corby(1 Days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Derby(1 Days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Hinckley(1 Days)
Mon 29 Dec 2025
Mon 29 Dec 2025
No schedules available.
Buxton( 1 days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Corby( 1 days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Derby( 1 days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Hinckley( 1 days)
Mon 29 Dec 2025
Mon 29 Dec 2025
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
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Frequently Asked Questions?
This course focuses on managing events and monitoring services to detect and address issues before they impact users. It is part of the ITIL® 4 Practice Manager modules.
Ideal for IT Operations Managers, Network Administrators, Infrastructure Analysts, and professionals responsible for service health and performance monitoring.
To register in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course, delegates should have an ITIL® 4 Foundation Certification or its equivalent.
Topics include monitoring strategy, event detection, alert management, incident correlation, service health dashboards, automation, and continual improvement practices.
Yes, the course includes the official ITIL® 4 Monitoring and Event Management certification exam, taken online after training based on delegate readiness.
Yes, it is accredited by PeopleCert and globally recognised as a key certification for maintaining resilient and responsive IT service operations.
You will gain the ability to implement effective monitoring, respond to events intelligently, reduce service disruption, and enable proactive IT operations.
It is part of the ITIL® 4 Practice Manager stream, enabling professionals to develop practical competencies in specialised ITIL® practices for service excellence.
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