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About Course Information
Build strong, strategic partnerships that drive business value
The Learning Curve
The ITIL® 4 Practitioner: Relationship Management Course is part of the ITIL® 4 Practice Manager stream. It focuses on establishing and maintaining effective relationships between service providers and stakeholders to ensure the co-creation of value. This course equips professionals with the tools to manage expectations, enhance collaboration, and foster trust.
Delivered by industry-accredited instructors, the course covers stakeholder mapping, engagement planning, communication strategies, and relationship lifecycle management. Learners will prepare for the official ITIL® 4 Practitioner: Relationship Management certification exam, which is taken online with flexible scheduling.
We offer comprehensive learning and exam support, ensuring a confident and smooth journey to certification.
Live Training
Training by Accredited ITIL® Experts
Practical Case Studies & Scenarios
Official ITIL® Exam Voucher
Digital Course Materials & Resources
Interactive Learning Portal
Module 1: Introduction to Relationship Management
Key Concepts of the Practice
Purpose
Practice Success Factors and Key Metrics
Key Terms or Concepts
Module 2: Value Streams and Processes
Processes of the Practice
Inputs and Outputs of the Processes
Key Activities of the Processes
Integrate the Practice in the Organisation’s Value Streams
Module 3: Organisations and People
Roles and Competences of the Practice
Responsibilities of the Key Roles of the Practice
Position the Practice in the Organisational Structure
Module 4: Information and Technology
Information and Technology Support and Enable the Practice
Activities Have HIGH Dependency on Automation Tools
Use/Apply the Key Tools’ Functionality Required to Automate the Practice
Module 5: Partners and Suppliers
Role of Partners and Suppliers in the Practice
Dependencies of the Practice on Third Parties
Partners and Suppliers Can Support the Practice
Module 6: Relationship Management Capability Development
ITIL Capability Model Can Be Used to Develop the Practice
ITIL Guiding Principles Help to Develop the Practice
Understand the purpose and scope of Relationship Management within the ITIL® 4 framework
Develop the ability to establish and nurture effective relationships with stakeholders and service consumers
Learn to manage stakeholder expectations to improve trust and service satisfaction
Identify and engage key stakeholders to support value co-creation and service success
Enhance communication strategies to ensure clarity, transparency, and responsiveness
Course Highlights
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Duration: 1 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
Buxton(1 Days)
Fri 5 Sep 2025
Fri 5 Sep 2025
Buxton(1 Days)
Fri 7 Nov 2025
Fri 7 Nov 2025
Corby(1 Days)
Fri 5 Sep 2025
Fri 5 Sep 2025
Corby(1 Days)
Fri 7 Nov 2025
Fri 7 Nov 2025
No schedules available.
Buxton( 1 days)
Fri 5 Sep 2025
Fri 5 Sep 2025
Buxton( 1 days)
Fri 7 Nov 2025
Fri 7 Nov 2025
Corby( 1 days)
Fri 5 Sep 2025
Fri 5 Sep 2025
Corby( 1 days)
Fri 7 Nov 2025
Fri 7 Nov 2025
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
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Virtual Classroom Training
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Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
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A more convenient way of learning from any location with extra comfort.
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Frequently Asked Questions?
This course provides practical guidance on building and sustaining strong relationships with stakeholders, service providers, and customers to support value delivery within the ITIL® service value system.
This course is ideal for Service Managers, Business Relationship Managers, Account Managers, and professionals responsible for stakeholder engagement and service partnerships.
To attend this ITIL® 4 Practitioner Relationship Management Course, candidates should possess a basic understanding of ITIL® 4 principles and have completed the ITIL® 4 Foundation Certification.
Topics include stakeholder identification and mapping, engagement planning, communication strategies, trust-building techniques, feedback mechanisms, and integration with other ITSM practices.
Yes, the course includes the official ITIL® 4 Practitioner: Relationship Management exam, taken online after training, depending on delegate readiness and availability.
Yes, it is accredited by PeopleCert and recognised globally across industries that value effective stakeholder engagement and service collaboration.
You will learn to manage stakeholder relationships, enhance communication, increase service satisfaction, and contribute to improved collaboration and strategic alignment.
Relationship Management is one of 15 practice modules within the ITIL® 4 Practice Manager track. Completing five practices plus CDS earns the ITIL® 4 Practice Manager designation.
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