ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® SDIT

Unit 1: Understand the Key Concepts of Sustainability  

Module 1: Describe the Benefits of Sustainability for an Organisation 

• Benefits of Sustainability 

Module 2: Describe the Key Concepts of Sustainability 

• What is Sustainability? 

• Sustainability Models, Issues, and Concepts 

Module 3: Explain the Purpose of the UN Sustainable Development Goals and their role in an Organisation’s Sustainability 

• 17 UN Sustainable Development Goals 

• Role of the UN SDGs for Sustainability Vision 

Module 4: Explain the Purpose of the UN Global Compact Principles and their role in Organisations’ Sustainability 

• Ten Principles of the UN Global Compact 

Module 5: Describe the Triple Bottom Line Model and the Scope of Each of the Three Pillars 

• Triple Bottom Line 

Module 6: Describe the Concept of Externalities 

• Impact of Sustainability Initiatives 

Module 7: Describe the Key Challenges of Sustainability 

• Growing Human Population 

• Waste Management 

• Greenhouse Gas Emission 

• Digital Poverty 

• Digital Carbon Footprint 

Module 8: Describe the Key Sustainability Solutions 

• Corporate Social Responsibility 

• Responsible Sourcing 

• Sustainable Consumption and Production 

• Circular Economy 

Unit 2: Understand the Value, Benefits, Costs, and Risks of Sustainability 

Module 9: Describe the Purpose of a Materiality Assessment  

• Materiality Assessment 

• Why Conduct a Materiality Assessment? 

• How to Conduct a Materiality Assessment? 

• Materiality Assessment by DEFRA 

• Materiality Assessment Outputs 

Module 10: Describe the Key Sources of Organisational Sustainability Risks 

• Sustainability Risk Assessment 

Module 11: Describe the Key Organisation-Level Stakeholder Groups and their Expectations 

• Stakeholders 

Module 12: Describe the Key Types and Sources of Sustainability Standards and Regulations 

• Regulations and Standards 

Module 13: Explain the Role of Services and the Service Economy in Sustainability 

• Other Kinds of Sustainable Business Model 

• Approaches Supporting Sustainable Business Models 

Module 14: Explain the Recommendations for Sustainability Return on Investment (ROI)/Value on Investment 

• Return on Investment in Sustainability 

Unit 3: How Digital and Information Technology Support Sustainability 

Module 15: Explain the Role of Digital Technology in Sustainability 

• Role of Technology in Sustainability 

• Digital Transformation for Sustainability 

• Sustainable IT 

Module 16: Describe How Digital Technology Impacts Sustainability 

• Digital Sustainability 

Unit 4: Know How to Plan Sustainability for an Organisation 

Module 17: Explain the Role of Sustainability in an Organisation’s Vision 

• Business, Digital, and Sustainability Vision 

Module 18: Describe the Key Due Diligence Considerations for Sustainability 

• Diligence Analysis 

Module 19: Explain the Key Concerns of Achieving Sustainability in a Volatile, Uncertain, and Complex Environment 

• Principles-Based Approach Vs Procedures-Based Approach vs Model-Based Approach 

• Using Cynefin and Sense-Making to Address Complexity 

Module 20: Describe the Three Dimensions (Aspects) of Strategic Planning 

• Sustainability Business Model 

• Evolution of Sustainability Planning 

• Sustainable Products and Services 

• Designing Sustainable Products and Services 

• Organisational Ecosystem 

Module 21: Describe the Key Elements of an Organisational Sustainability Strategy 

• Strategies for Sustainability 

Module 22: Describe the Key Elements of Sustainability Culture 

• Values and Culture 

Module 23: Know How to Address Sustainability in an Organisation’s Vision 

• Defining the Vision 

• Triple Bottom Line for Vision 

Unit 5: How Organisational Sustainability is Assessed, Maintained, and Improved 

Module 24: Describe the Key Concepts of Measurement and Reporting  

• Metrics and KPIs 

• Common Sustainability Metrics 

Module 25: Explain How the Following Support Sustainability 

• Innovations 

• Communication and Collaboration 

• Governance and Audit 

• Module 26: Explain How the Following ITIL Practices Support Sustainability 

• Organisational Change Management 

• Strategy Management 

• Software Development and Management 

• Supplier Management 

• Understand the role of sustainability in digital and IT-enabled services within the ITIL® 4 framework 

• Learn how to assess environmental, social, and economic sustainability in digital strategies and operations 

• Apply key sustainability concepts and practices to IT service design, delivery, and lifecycle management 

• Gain tools for integrating sustainability into decision-making, supplier management, and value streams 

• Support responsible innovation and drive long-term sustainable outcomes in digital service ecosystems