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An Incident is an unexpected issue that disrupts an IT service, needing quick resolution, but a Service Request is a planned user request for access or support. Understanding the difference helps teams prioritise work, reduce downtime, and deliver better IT services. Overall, both lead to more efficient and reliable IT support.
Jan 3, 2026
ITIL® Problem Management is a process that identifies, analyses, and resolves IT issues to prevent recurring incidents and improve service quality. Beyond fixing issues, it prevents them from recurring through systematic procedures. This proactive approach helps organisations minimise service disruptions and protect business continuity.
Jan 5, 2026
IT Service Continuity Management ensures IT services remain available during disruptions by planning, testing, and improving recovery strategies. It helps organisations reduce downtime, protect systems, and respond effectively to incidents. As a result, this approach supports business continuity and builds confidence in IT operations.
Jan 5, 2026
Incident Management restores services quickly, while Problem Management identifies root causes to prevent recurring IT issues and incidents. They help organisations keep services stable, improve user experience, and reduce repeated failures. Incident Management keeps services running, and Problem Management ensures services are reliable.
Jan 5, 2025
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