ITIL® Blog & Insights | ITIL® Training Academy

ITIL Event Management: Process, Examples and Best Practices

ITIL Event Management monitors and manages events in IT systems to detect issues early, trigger appropriate actions, and maintain service availability. Spotting warning signs in time helps teams respond quickly and prevent disruptions before users are affected. This keeps services stable and improves the overall user experience.

View More Dec 24, 2025

What is an IT Service Manager? Roles, Skills, and Career Guide

An IT Service Manager plans and improves IT services, aligning technology with business goals to deliver efficient operations, quality services, and results. They ensure service reliability, manage incidents, and oversee IT operations. Through structured service processes, they enhance performance, user satisfaction and business value.

View More Dec 27, 2025

ITIL® vs COBIT® vs TOGAF®: Framework Comparison for IT Governance

Comparing ITIL® vs COBIT® vs TOGAF® frameworks helps understand their purpose, focus and benefits, and find the best fit for your organisation’s IT strategy. ITIL® is service-focused, COBIT® is governance-focused, and TOGAF® is architecture-focused. Each framework can be used independently or in conjunction to achieve good IT management.

View More Dec 31, 2025

Top 15 ITIL Best Practices for Efficient IT Operations in 2026

ITIL Best Practices provide proven methods to manage IT services efficiently, improve service quality, reduce risks, and support continuous improvement. They help align IT with business goals, streamline processes, and enhance customer satisfaction. Organisations gain better control, resilience, and measurable value from IT services.

View More Dec 31, 2025