ITIL® Blog & Insights | ITIL® Training Academy

What is Configuration Management Database (CMDB)? Explained

The Configuration Management Database manages details of IT asset relationships, helping teams manage configurations and visibility for faster issue resolution. Understanding What is CMDB is crucial because it provides a single source of truth for IT infrastructure, enabling better impact analysis, Change Management and security.

View More Jan 2, 2026

ITIL® Service Desk Explained: Roles, Processes, and Benefits

The ITIL® Service Desk serves as a central, single point of contact, managing incidents, service requests and communication between IT teams and users. It's designed to provide a structured and user-friendly system for delivering IT services, improving customer satisfaction and ensuring IT operations align with business needs.

View More Jan 3, 2026

ITIL® Service Value System (SVS): Guiding Principles and Practices

: The ITIL® Service Value System shows how businesses create value by combining principles, governance, practices, service value chain, and continual improvement. It provides a structured view of how services are planned, delivered, and improved. It helps align IT with business goals while supporting flexibility and collaboration.

View More Jan 3, 2026

Events vs Alerts vs Incidents: Key Differences Explained

Events vs Alerts vs Incidents explains how different operational signals are managed in IT operations to support fast response and stability. Events are routine occurrences that are monitored, Alerts are triggered when defined conditions are met, and Incidents are confirmed issues that threaten service stability or business operations.

View More Jan 3, 2026