ITIL® Blog & Insights | ITIL® Training Academy

The 7 ITIL 4 Guiding Principles for Modern ITSM

ITIL 4 Guiding Principles are seven key recommendations that help organisations improve IT Service Management (ITSM) and progress iteratively with feedback. They promote value delivery, collaboration, simplicity, and continuous improvement. They can support decision-making, enhance efficiency, and align IT services with business goals.

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What is ITIL Project Management? Principles and Practices

ITIL Project Management applies the ITIL framework to manage projects, focusing on IT services to ensure alignment with business goals and efficient delivery. It integrates service lifecycle stages into project phases, enhancing quality and consistency that helps organisations deliver sustainable, value-driven outcomes.

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What is ITIL Release Management? Process and Best Practices

ITIL Release Management ensures smooth planning, scheduling, testing, and deployment of IT services or updates, minimising risks and maintaining stability. It also coordinates teams, resources, and tools to deliver value faster. By following a structured approach, organisations improve service quality and user satisfaction.

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What is ITIL Demand Management? Key Concepts and Process

ITIL Demand Management aligns IT resources with business needs by analysing demand patterns, forecasting usage, and ensuring efficient service delivery. Its benefits include improved forecasting of service demand, optimised resource allocation, reduced operational waste, and minimised service disruptions and overprovisioning.

View More Sep 20, 2025