Request Callback Enquire Now

ITIL® Training Academy 3rd Floor Regent Street, London, England, W1B 3HH +44 20 3608 9989
enquire@itil.org.uk https://www.itil.org.uk

ITIL® Online Foundation Training Course

Name: ITIL® Training Academy
Telephone: +44 20 3608 9989

Learn the basics of ITIL®, including principles and terminology

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

About the Course
Learning Curve
Enquire about Course
Related Courses

COURSE INFORMATION

ABOUT THE COURSE

ITIL® Online Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.

Our ITIL® Online Foundation course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and exercises.

Learning Objectives

Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL® Online Foundation
Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations
Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience
Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
Centralise activities and functions to save on cost and time

Enquire for ITIL® Training

◤

+44 20 3608 9989

----------- OR -----------

Request more information ◤

The information you provide shall be processed by IT Service Management Limited – a professional training organisation. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for this course.

02 Course Overview

ITIL® Foundation

The ITIL® Online Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Examination

Following will be the format of the exam:

Multiple choice
40 questions
60 minutes duration
Pass mark is 65%, 26/40

03 What will the delegates learn ?

Delegates will gain a basic understanding of the ITIL® framework
Learn how ITIL® can be used, to improve the quality of IT service management, in an organisation
Appreciate the five key areas of ITIL®: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
Get to know about the purpose, objective and scope of ITIL® services within the organisation

04 Course Content

Introduction to Service Management

IT Service Management life cycle
Principles of IT Service Management
Service and its objectives
Service Management and its benefits to the organisation
Define Process and its characteristics
RACI Model
Various types of service providers
Contracts and suppliers

Service Management life cycle

What is Service life cycle?
Scope and Objectives
Challenges and Benefits of IT Service Management
Elements of life cycle
Interrelation between different life cycle stages
Relation between Governance and ITSM

Service Strategy

Define Service Strategy and its benefits
Scope and Objective
Service Strategy Process
Type of Services

Service Strategy Concepts

Service Utility and Warranty
Service assets
Value creation
Factors influencing customer perception of value
Service Packages
Business outcomes
Service Packages
Structure of Business case and its uses
Uses and Structure of Business case

Service Strategy Process

Define Process and its value
Demand Management
Service Demand
PBA and UP
Service Portfolio components
Service Portfolio Management
Financial Management
Managing business relations

Service Design

Define Service Design and its role
Key concepts and terminologies
Service Design process
Service Catalogue Management
Service Level Management
Capacity Management

Service Transition

Define Service Transition
Configuration item
Configuration Management System

Service Transition Process

Overview and Objective
Transition, Planning and Support
Change Management and Change Model

Service Operations

Overview
Events
Alerts and Incidents
Service Operation Processes
Event Management
Event Management Process
Event Logging and Filtering
Manage Exceptional Events
Incident Management
Process Interfaces
Problem Management

Let's bring the training to you!

ITIL® Training Academy helps you to take flexible and cost-effective training at a location of your choice; we bring our expert trainers and course material to you. Whether it be a single team, an entire department, or everyone in the organisation, we will provide a consistent learning experience with applicable and mission-specific examples to ensure your project's success. Onsite training will eliminate excess travel, hotel, and venue expenses, that can otherwise add up.

If you are interested in onsite training, please fill in the form below & we'll get back to you ◤

Contact Information

Phone

+44 20 3608 9989

E-mail

enquire@itil.org.uk

Address

3rd Floor Regent Street, London, England, W1B 3HH

ENQUIRE COURSE EVENTS & PRICES