ITIL® Blog & Insights | ITIL® Training Academy

The 5 Stages of the ITIL Service Lifecycle: An Overview

The ITIL Service Lifecycle is a framework of five stages that manage the design, delivery, and continual improvement of IT services to deliver business value. It helps organisations align IT services with business objectives, increase efficiency, and ensure consistent service quality while adapting to changing customer and market requirements.

View More Aug 28, 2025

15 Common ITIL Misconceptions You Should Stop Believing

ITIL Misconceptions are common misunderstandings about its purpose, scope, and flexibility, often leading to misapplication or underuse in organisations.

View More Aug 28, 2025

ITIL Capacity Management: Definition, Purpose, and Steps

ITIL Capacity Management ensures IT resources are right-sized to meet current and future demands efficiently, balancing cost with performance and availability. Capacity Management considers resource utilisation, performance trends, and forecasts to anticipate and address potential capacity issues, thereby preventing service disruptions.

View More Sep 6, 2025

What is ITIL Financial Management? Benefits and Challenges

ITIL Capacity Management ensures IT resources are right-sized to meet current and future demands efficiently, balancing cost with performance and availability. Capacity Management considers resource utilisation, performance trends, and forecasts to anticipate and address potential capacity issues, thereby preventing service disruptions.

View More Sep 6, 2025