ITIL® 4 Practice Manager (PM) Course

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Industries That Rely on ITIL®

Information Technology (IT)
Finance & Banking
Healthcare
Telecommunications
Government & Public Sector
Retail & E-Commerce
Education & E-Learning

About Slough

Slough is a famous town in Berkshire, England. It is 20 miles 3 miles north of Windsor, west of central London, 6 miles east of Maidenhead, 20 miles north-east of Reading and 12 miles south-east of High Wycombe. Sitting at the gateway to the Thames Valley and London and at the joining point of the M4, M40 and M25 motorways, it provides easy road access to the rest of the UK.

History

On 28th November 1974, the old Slough Library was opened. It was officially called the Robert Taylor Library, to respect the Alderman Taylor in recognition of his contribution to the library service. The library was officially inaugurated by the Mayor, Councillor DR Peters, on 15th May 1975. It was destroyed in May 2017 as part of redevelopment in the town centre.

The name that means "soil", was first observed in 1195 as Slo. In the 13th century, King Henry III had a huge palace at Chippenham. Parts of Upton Court were constructed in 1325, while St Mary the Virgin Church in Langley was constructed in the late 11th or early stage of the 12th century, though it has been reconstructed and enlarged several times.

ITIL® Training & Certification

Topic Introduction

Topic Introduction

ITIL® 4 Practice Manager (PM) Courses are designed for delegates to build applied knowledge of grouped ITIL practices, enabling professionals to implement, manage, and improve service management activities across an organisation with measurable success. The ITIL® Practice Manager path is a mid-level training route that combines theoretical understanding with practical capability. It provides delegates with the expertise required to demonstrate hands-on skills in key ITIL practices, aligned to the ITIL 4 framework. The path includes expert-led instruction, official courseware, and assessments necessary to achieve the Practice Manager designation. The Practice Manager Certification is achieved by completing the ITIL® 4 Specialist: Create, Deliver and Support module, plus one or more ITIL Practice Module courses (e.g., Monitor, Support & Fulfill). This path is ideal for professionals seeking to enhance their ability to apply ITIL best practices in real-world operational environments and contribute toward the ITIL Master Certification.

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Our Learning Delivery Options

Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

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Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management

Oversees end-to-end service delivery aligned with ITIL best practices.
Ensures consistent performance and continual improvement of IT Services.
Bridges business goals and IT operations for maximum service value.

Controls and coordinates all ITIL-defined change processes.
Minimises service disruptions while implementing critical IT changes.
Ensures risk assessment and stakeholder communication during transitions.

Manages incident lifecycles to restore services quickly and efficiently.
Reduces downtime by applying ITIL frameworks to real-time issues.
Enhances user satisfaction through structured incident resolution.

Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

Virtual Classroom

You can join live classroom training (virtual) while staying at home and feeling safe.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

What is the ITIL® 4 Practice Manager Course?

The ITIL® 4 Practice Manager Course is a mid-level certification that focuses on grouped ITIL practices, allowing professionals to demonstrate capability in service design, delivery, support, and optimisation.

Who should take the ITIL® 4 Practice Manager Course?

This course is ideal for IT service managers, process owners, operations staff, and professionals aiming to specialise in applying ITIL® practices in their organisations.

Are there any prerequisites for the Practice Manager Course?

Yes. Delegates must hold the ITIL® 4 Foundation Certificate and complete the “Create, Deliver and Support” module along with one Practice Module before earning the PM designation.

What topics are covered in the Practice Manager pathway?

Topics include specific ITIL practices such as Service Desk, Incident Management, Problem Management, Change Enablement, Service Configuration, and more; grouped under modules for practical application.

Is the ITIL® Practice Manager Course suitable for team leaders?

Absolutely. It is ideal for team leaders, supervisors, and service owners who are responsible for implementing, managing, or improving service practices.

Is the ITIL® Practice Manager Certification recognised globally?

Yes, the certification is globally recognised and part of the official ITIL 4 certification scheme, making it a valuable credential for career growth in service management.

ITIL® 4 Practice Manager (PM)

About Slough

History