ITIL® 4 Practice Manager (PM) Course

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Information Technology (IT)
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Government & Public Sector
Retail & E-Commerce
Education & E-Learning

About Dundee

Dundee, which is Scotland's fourth-largest city was at one time a part of Angus, a city built in the 12^th century. As of now, Dundee stands out to be the 51st-most-populous built-up area in the United Kingdom. Also, Dundee is the second-highest populated area in whole of Scotland. As Dundee City, it is one of the 32 council areas that manage the administrative procedures in Scotland. Dundee developed into a borough in the 12^th century, and when the Industrial Revolution started in the 19^th Century, it became famous for “Jute, Jam and Journalism”.

In 2014, the United Nations recognised Dundee as the UK's first UNESCO City of Design for its varied contributions to different fields including medical research, comics and video games. A unique feature of Dundee is that its two professional football clubs Dundee United and Dundee F.C. have stadiums placed faar away from each other.

With the decline of traditional industry, the city adopted a plan that cost it £1 billion to relink the Waterfront to the city centre within a timeperiod of 30 years beginning with 2001.

Sports

The citizens of Dundee seem to have a gaming spirit as a number of games are played there by different clubs.

Football

Dundee and Dundee United are the two football clubs in Dundee established since 1893 and 1909 respectively. These clubs play their home games at Dens Park and Tannadice Park respectively.

Ice Hockey

The Dundee Stars, is the team that plays Ice Hockey in Dundee at their home ground the Dundee Ice Arena.

Rugby

Besides Football and Ice Hockey, other clubs playing Rugby in Dundee namely Dundee High School Former Pupils, Morgan Academy, Former Pupils, Harriss Academy Former Pupils, Panmure R.F.C and Stobswell R.F.C

ITIL® Training & Certification

Topic Introduction

Topic Introduction

ITIL® 4 Practice Manager (PM) Courses are designed for delegates to build applied knowledge of grouped ITIL practices, enabling professionals to implement, manage, and improve service management activities across an organisation with measurable success. The ITIL® Practice Manager path is a mid-level training route that combines theoretical understanding with practical capability. It provides delegates with the expertise required to demonstrate hands-on skills in key ITIL practices, aligned to the ITIL 4 framework. The path includes expert-led instruction, official courseware, and assessments necessary to achieve the Practice Manager designation. The Practice Manager Certification is achieved by completing the ITIL® 4 Specialist: Create, Deliver and Support module, plus one or more ITIL Practice Module courses (e.g., Monitor, Support & Fulfill). This path is ideal for professionals seeking to enhance their ability to apply ITIL best practices in real-world operational environments and contribute toward the ITIL Master Certification.

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Our Learning Delivery Options

Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

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Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management

Oversees end-to-end service delivery aligned with ITIL best practices.
Ensures consistent performance and continual improvement of IT Services.
Bridges business goals and IT operations for maximum service value.

Controls and coordinates all ITIL-defined change processes.
Minimises service disruptions while implementing critical IT changes.
Ensures risk assessment and stakeholder communication during transitions.

Manages incident lifecycles to restore services quickly and efficiently.
Reduces downtime by applying ITIL frameworks to real-time issues.
Enhances user satisfaction through structured incident resolution.

Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

Virtual Classroom

You can join live classroom training (virtual) while staying at home and feeling safe.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

What is the ITIL® 4 Practice Manager Course?

The ITIL® 4 Practice Manager Course is a mid-level certification that focuses on grouped ITIL practices, allowing professionals to demonstrate capability in service design, delivery, support, and optimisation.

Who should take the ITIL® 4 Practice Manager Course?

This course is ideal for IT service managers, process owners, operations staff, and professionals aiming to specialise in applying ITIL® practices in their organisations.

Are there any prerequisites for the Practice Manager Course?

Yes. Delegates must hold the ITIL® 4 Foundation Certificate and complete the “Create, Deliver and Support” module along with one Practice Module before earning the PM designation.

What topics are covered in the Practice Manager pathway?

Topics include specific ITIL practices such as Service Desk, Incident Management, Problem Management, Change Enablement, Service Configuration, and more; grouped under modules for practical application.

Is the ITIL® Practice Manager Course suitable for team leaders?

Absolutely. It is ideal for team leaders, supervisors, and service owners who are responsible for implementing, managing, or improving service practices.

Is the ITIL® Practice Manager Certification recognised globally?

Yes, the certification is globally recognised and part of the official ITIL 4 certification scheme, making it a valuable credential for career growth in service management.

ITIL® 4 Practice Manager (PM)

About Dundee