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About Birmingham

Birmingham, located in the West Midlands, England, has a population of 1,101,360 (as of 2014). Birmingham became a centre of prominence with the beginning of the Industrial Revolution. As such it prospered in the fields of science and technology. It underwent economic development and a saw a series of innovations taking place that was responsible for shaping Birmingham into how we know it today. Birmingham became "the first manufacturing town in the world" by the year 1791.

During the period of 1940 to 1943 in the Second World War, the German Luftwaffe heavily bombed Birmingham in what was later made popular by the name of the Birmingham Blitz. However, this damage to the city's infrastructure and its demolition led to its redevelopment in next few decades.

The  Brummies, a term derived from the city's nickname of Brum and is used for the citizens of Birmingham.This seems to have originated from the city's earlier name, Bromwicham. The city has a distinctive Brummie accent and dialect as well.

Education

Primary and Secondary

England’s largest local education authority is the Birmingham City Council which is either directly or indirectly responsible for the education of all the students in Birmingham25 nursery schools, 328 primary schools, 77 high schools and 29  schools for the specially abled. There are around 3,500 adult education courses throughout the year in such schools. A majority of Birmingham's state schools are directly run by the Birmingham City Council. Birmingham is also home to a number of schools that are supported by the state system. The secondary schools in Birmingham since the 1970s have been 11-16/18 large schools. On the other hand post, GCSE students have the choice of continuing their education in either a school's sixth form or at a college. In Birmingham’s school system, students are categorised into two groups during their primary schooling i.e. 4-7 and 7-11 years.

Further and higher education

Home to five major universities: Aston University, University of Birmingham, Birmingham City University, University College Birmingham and Newman University, Birmingham also houses the University of Law and BPP University campuses, along with the Open University's West Midlands regional base. In 2011 Birmingham had 78,259 full-time students aged 18–74 resident in the city during term time, more than any other urban location in the United Kingdom outside London. Birmingham has 32,690 research students, also the highest number of any major city outside London.

 

Cricket

Edgbaston Cricket Ground, known as the home ground for Warwickshire County Cricket Club, also hosts Test and ODI’s.Next to the Lord's, it is the biggest cricket ground in the whole of United Kingdom. It was at Brian Laa scored 501 not out for Warwickshire in 1994 at this ground.

ITIL® Training & Certification

Topic Introduction

The ITIL® Certification Path is designed to guide professionals through a comprehensive journey in IT Service Management, starting from foundational principles to advanced strategic expertise. It helps delegates develop capabilities that align IT services with organisational goals.The certification journey starts with the ITIL® 4 Foundation Course, introducing essential terminology and core concepts of the ITIL® framework. Learners then progress through the ITIL® 4 Managing Professional (MP) certification path, a bundle of five modules that cover the full-service lifecycle. This path equips delegates with the knowledge to reduce service costs and improve service quality, ultimately enhancing customer satisfaction.This ITIL® Managing Professional bundle enables individuals to run successful IT-enabled teams, services and workflows.

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Our Learning Delivery Options

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Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

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Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

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Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

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Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

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Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management
  • Oversees end-to-end service delivery aligned with ITIL best practices.
  • Ensures consistent performance and continual improvement of IT Services.
  • Bridges business goals and IT operations for maximum service value.
  • Controls and coordinates all ITIL-defined change processes.
  • Minimises service disruptions while implementing critical IT changes.
  • Ensures risk assessment and stakeholder communication during transitions.
  • Manages incident lifecycles to restore services quickly and efficiently.
  • Reduces downtime by applying ITIL frameworks to real-time issues.
  • Enhances user satisfaction through structured incident resolution.
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Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

You can join live classroom training (virtual) while staying at home and feeling safe.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

The ITIL® Certification Path is a structured learning framework that guides professionals from foundational understanding to expert-level competence in IT service management, equipping them to align IT services with business goals and drive service excellence.

The path is ideal for IT Professionals, Service Managers, Consultants, and anyone involved in managing or improving IT services, seeking a globally recognised credential to enhance their skills and career opportunities.

No prerequisites are required to begin. You start with the ITIL® Foundation Level. However, higher-level certifications require completion of prior modules and accumulation of credits as part of the certification scheme.

The path includes ITIL® Foundation, Practitioner, Intermediate (Lifecycle and Capability modules), Expert, and Master Levels. Each step builds your expertise in specific areas of ITIL® and prepares you for more advanced roles.

Yes. After Foundation, delegates can choose between Lifecycle or Capability modules at the Intermediate level based on their job role or interests, creating a personalised journey toward Expert and Master certification.

Absolutely. ITIL® is a leading global framework, and its certifications are respected by employers across industries for promoting effective, aligned, and value-driven IT service management practices.

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Get in Touch With Us

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