ITIL® Foundation Level Training Course

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Government & Public Sector
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About Chelmsford

Chelmsford is the primary settlement of the City of Chelmsford and the county town of Essex, in the East of United Kingdom. It is situated in the London commuter belt, approx 32 miles (51 km) northeast from the "Centre of London". The urban area of the city has a population of approx 120,000, while the district has a total population of 168,310.

The primary conurbation of Chelmsford incorporates all or part of the former parishes. The parishes include Broomfield, Galleywood, Writtle, Great Baddow, Widford, Moulsham, and Springfield...

Early history

In the year 1199, the commissioning of a bridge over the River Can be started by Maurice, Bishop of London. William of Sainte-Mère-Eglise had approved a Royal Charter for the city of Chelmsford to hold a market. This marked the origin of the modern town. An unapproved market, functioning during weekdays, is still an of the city centre for over the last 800 years. The name of the city is derived from Ceolmaer's ford which was near to the site of the present High Street stone bridge.

Demographics

The 2001 Census shows that the population for Chelmsford includes 49.2% male and 50.8% female. Of this 22.5% are under 18 years while 19% are over 60 years of age. Those born outside the UK are 5.9%. While the majority of the population is white - a whopping 96%, there are blacks and Asians also.

Full-time students in Chelmsford account for 20.2% of the population in the age group of 16-74

ITIL® Training & Certification

Topic Introduction

Topic Introduction

ITIL® 4 Strategic Leader Courses are designed for delegates to develop an understanding of how IT leadership and digital strategy align with broader business goals, helping organisations thrive in an evolving digital environment. The ITIL® 4 Strategic Leader (SL) pathway consists of two advanced modules: ITIL® 4 Strategist: Direct, Plan and Improve (DPI) and ITIL® 4 Leader: Digital and IT Strategy (DITS). These modules equip learners with essential leadership, planning, and governance skills to steer digital transformation initiatives and improve long-term service value. The DPI module builds universal capabilities in planning, direction-setting, and continual improvement, while the DITS module focuses on strategic thinking, business-IT alignment, and navigating digital disruption. Together, they provide the knowledge and credentials needed to become an ITIL® 4 Strategic Leader.

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Our Learning Delivery Options

Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

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Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management

Oversees end-to-end service delivery aligned with ITIL best practices.
Ensures consistent performance and continual improvement of IT Services.
Bridges business goals and IT operations for maximum service value.

Controls and coordinates all ITIL-defined change processes.
Minimises service disruptions while implementing critical IT changes.
Ensures risk assessment and stakeholder communication during transitions.

Manages incident lifecycles to restore services quickly and efficiently.
Reduces downtime by applying ITIL frameworks to real-time issues.
Enhances user satisfaction through structured incident resolution.

Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

Virtual Classroom

You can join live classroom training (virtual) while staying at home and feeling safe.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

What is the ITIL® Foundation Level Course?

The ITIL® Foundation Course is an entry-level certification that introduces the core principles, terminology, and practices of IT service management based on the ITIL® framework.

Who should take the ITIL® Foundation Course?

This course is ideal for IT professionals, service managers, support staff, and anyone looking to understand ITIL® concepts and improve service delivery in their organisation.

Are there any prerequisites for the ITIL® Foundation Course?

No prior qualifications or experience are required. The course is designed for beginners and provides all the foundational knowledge needed.

What topics are covered in the ITIL® Foundation Course?

The course covers the ITIL® service value system, key concepts of service management, guiding principles, service value chain, and continual improvement.

Is the ITIL® Foundation Course suitable for non-technical roles?

Absolutely. The course is valuable for anyone involved in service delivery, including Project Managers, Business Analysts, and Quality Professionals.

Is the ITIL® Foundation Certification recognised globally?

Yes, the ITIL® Foundation Certification is globally recognised and valued by employers across industries for its relevance in IT service management.

ITIL® 4 Strategic Leader (SL)