ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training

Unit 1: Understand the Role of Cloud Services in an Organisation 

Module 1: Describe the Characteristics of the Cloud  

• What is the Cloud? 

Module 2: Describe the Approaches to Cloud Adoption 

• Approaches to Migrating Existing Services 

• One-Off Migrations 

• Evolutionary Migrations 

• Big-Bang Migrations 

Module 3: Cloud Deployment Models and Cloud Service Models 

• Types of Cloud Solution 

• Cloud Service Models 

• Standard and Non-Standard Services 

• Deployment Models 

Unit 2: Know How to Define an Organisation’s Requirements for Adopting, and Readiness to Adopt, Cloud Solutions 

Module 4: Describe the Structure and Content of a Business Case for Cloud 

• Business Case Structure 

Module 5: Know How to Define Organisation’s Requirements for Cloud Solutions 

• Defining Requirements for Cloud Services 

• Impact of Cloud Services on Existing Customers 

• Typical Requirements 

Module 6: Carry Out an Organisational Readiness Assessment for Cloud Adoption 

• Conducting a Cloud Readiness Assessment 

• Steps in Conducting a Cloud Readiness Assessment 

• Define the Assessment Scope 

• Assess Current Resources 

• Specify the Desired Scope of Cloud Services 

• Assess Operational Readiness 

• Produce an Assessment Report 

Module 7: Know How to Communicate a Cloud Business Case 

• Communicating a Business Case 

• Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organisation's Context 

Module 8: Describe the Types of Cloud Service Providers 

• Conducting a Cloud Readiness Assessment 

Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer 

• Formulating the Cloud Strategy 

Module 10: Identify the Available Services that are Relevant to the Organisation’s Context 

• Researching What Services are Available 

• Understanding the CSP Landscape 

Unit 4:  Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey 

Module 11: Describe the Costs of Using Cloud Services  

• Costs 

• Exploring Cloud Services 

• Onboarding and Offboarding 

• Co-Creation 

• Under- and Over-Utilisation 

• Outages 

Module 12: Describe the Benefits and Opportunities Created by Cloud Services 

• Deciding to Use Cloud Services 

• Benefits and Disbenefits of Using Cloud Services 

Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services 

• Risks 

• Shifts in Roles and Responsibilities 

• Unauthorised Procurement of Cloud Services 

• Security of Cloud Services 

• API Vulnerability 

• Maintaining Separation Between Tenants 

• Vendor Lock-in 

• Third-Party Contracting 

• Migration 

Module 14: Describe Security and Compliance Considerations of Using Cloud Services 

• Security and Compliance Considerations 

• Visibility 

• Compliance 

• Automation 

• Conflict Between Development and Security Priorities 

• Hybrid IT 

• Role of Service Level Agreements with Onboarded Cloud Services 

Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud 

• Return on Investment Process 

• Define the Purpose, Objectives, and Scope of the Assessment 

• Collect Data 

• Review and Analyse the Data 

• Calculate and Report 

• Decide 

Unit 5: Know How to Onboard and Offboard Cloud Services 

Module 16: Describe the Key Approaches for Migrating to or from the Cloud  

• Moving from In-House to Cloud Solutions 

• Migrating from One Cloud Service Provider to Another 

• Migrating Away from the Cloud 

Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services 

• About the Onboard Step: General Considerations 

Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services 

• What Happens to an Operating Model When Moving to the Cloud? 

Unit 6: How to Manage the Use of Cloud Services 

Module 19: Shared Responsibility Model  

• Shared Responsibility Model 

Module 20: How to Measure the Quality of Consumed Cloud Services 

• Managing Cloud Service Quality 

Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services 

• Managing the Optimisation of Cloud Service Consumption 

Unit 7: Know How to Evaluate and Improve a Cloud Strategy 

Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges  

• VUCA and the Value Co-Creation Map 

Module 23:  Apply the Continual Improvement Model to an Organisation’s Cloud Strategy 

• Continual Improvement and the Value Co-Creation Map for Cloud 

• Understand how to align cloud service acquisition with the ITIL® 4 framework and organisational strategy 

• Learn how to evaluate, select, and onboard cloud service providers while managing risks and compliance 

• Apply ITIL® practices to optimise cloud service consumption, performance, and cost-effectiveness 

• Develop skills to govern, monitor, and continually improve cloud services across the service lifecycle 

• Enhance collaboration between IT, procurement, and service providers to maximise business value