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About Swansea

Swansea

Swansea is officially known as County of Swansea as well as City. It is coastal city and County in Wales. After Cardiff, it is the largest city in Wales. Swansea twenty-fifth largest city located in the United Kingdom. Swansea is situated within boundaries of ancient Welsh commote of Gwyr and Glamorgan. It is located on sandy south-west Wales Coast, area of County include Lliw uplands and Gower peninsula.

Swansea had a population of 241,300 in 2014. Last official census demonstrated that the  combined population of Swansea was 462,000. This made  it the second most populous local authority area in Wales after Cardiff. During the 19th century industrial heydey, Swansea was a major centre of copper and got the name ‘Copperopolis’.

History

Swansea had a population of 134,000 by 1901, and it continued to flourish rapidly during the 20th century. In 1911 Gynn Vivian Art Gallery was opened and in 1906 first council houses were built in Swansea. In the early 20th century the slums were being  demolished. More slums were built after 1945 as well as various private houses also.

The new Guildhall came up in 1934 in Swansea. This city suffered severe damage due to bombing raids during Second World War. Around 387 people were and the city heart was destroyed. It was rebuilt in the 1960s.

During the beginning of 20th century, Swansea port continued to thrive. In 1909 Kings Dock was built. In 1920 Queen dock was established. At the beginning of the 20th-century tinplate industry was growing along with the steel and copper industries. These industries suffered depression in the 1930s, and there was much unemployment in Swansea.

During the Second World War, the economy of Swansea again increased and but after it, metal working industries were plunged. Coal mining was nowhere to be seen  by the end of the 20th century. The Council built new industriesIn 1990 Plantasia was opened. In 1997 Parc Tawe Centre was extended and in 1990s Castle Square was redeveloped. Swansea was thriving in the 21st Century even. In 2005 National Waterfront Museum was opened. Now the population of Swansea is 239,000.

Economy

Technium Centre which is one of the first of new buildings established as part of SA1 development scheme at Swansea Docks. Swansea was developed as a centre for mining and metals, especially copper industry from starting of the 18th century. The industry saw its height in the 1880s when 60% of copper ores imported to Britain were smelted in Lower Swansea Valley. By the end of Second World War, these industries declined.  Around 105,500 people work in the City and County of Swansea. 90% are employed in service sectors with high shares. Other occupations include professional, sales/customer, service occupations and administrative/secretarial. DVLA headquarters based in  Morriston is also located in Swansea, and it employs around 6000 people in the city. Other major businesses in Swansea include Virgin Media, Admiral Group, v, HSBC, and Amazon.co.uk. Virgin Atlantic has its largest worldwide contact centre in Swansea. It  includes services such as customer relations, baggage claims, reservations and sales.

ITIL® Training & Certification

Topic Introduction

ITIL® Practitioner Level Courses are designed to deepen your understanding of ITIL® concepts and demonstrate how to apply them effectively within a real-world business context. This level focuses on the practical application of the ITIL® framework to drive service improvement and maximise value.The ITIL® Practitioner Course bridges the gap between theory and practice. It offers essential guidance on “how to” adopt and adapt ITIL® for your organisation. With a strong emphasis on continual service improvement (CSI), organisational change management, and effective communication, this course prepares you to implement sustainable ITSM improvements. It includes expert-led training, official courseware, practical toolkits, and assessments to earn the ITIL® Practitioner Certification.The ITIL® Foundation Course is a prerequisite for becoming an ITIL® Practitioner and must be completed before pursuing practitioner-level training. Foundation introduces the core principles, while Practitioner empowers you to apply them confidently in your role. 

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Our Learning Delivery Options

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Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

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Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

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Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

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Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

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Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management
  • Oversees end-to-end service delivery aligned with ITIL best practices.
  • Ensures consistent performance and continual improvement of IT Services.
  • Bridges business goals and IT operations for maximum service value.
  • Controls and coordinates all ITIL-defined change processes.
  • Minimises service disruptions while implementing critical IT changes.
  • Ensures risk assessment and stakeholder communication during transitions.
  • Manages incident lifecycles to restore services quickly and efficiently.
  • Reduces downtime by applying ITIL frameworks to real-time issues.
  • Enhances user satisfaction through structured incident resolution.
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Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

You can join live classroom training (virtual) while staying at home and feeling safe.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

The ITIL® Practitioner Course builds on the Foundation level by focusing on the practical application of ITIL® concepts. It provides essential guidance on adopting and adapting the ITIL® framework to drive continual service improvement within organisations.

This course is ideal for IT Professionals, Service Managers, Project Managers, and Change Agents who are responsible for managing or improving IT services and want to implement ITIL® best practices effectively.

Yes, delegates must hold the ITIL® Foundation Certification before taking the Practitioner Course, as it builds on the knowledge and principles introduced at the Foundation level.

The course covers organisational change management, communication, measurement and metrics, continual service improvement (CSI), and key tools and techniques for applying ITIL® practices in real-world scenarios.

Absolutely. It is designed for professionals who want to implement ITIL® practically and improve service quality, efficiency, and alignment with business goals in their day-to-day roles.

Yes, the ITIL® Practitioner Certification is globally recognised and demonstrates a professional’s ability to implement and tailor ITIL® practices for maximum business value.

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