ITIL® Practitioner Level Training Course

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Industries That Rely on ITIL®

Information Technology (IT)
Finance & Banking
Healthcare
Telecommunications
Government & Public Sector
Retail & E-Commerce
Education & E-Learning

About Leeds

Leeds is a town located in West Yorkshire, England. Leeds is fourth- a most populous urban area in the UK with an estimated population of 2.3 million. Leeds economy is the most diverse economy of UK’s main employment centres. The highest rate of private sector job growth has been seen in this city. The peak ratio of public to private sector jobs is observed when related to other core cities of the UK. Leeds is the major legal and financial centre in the UK after London.

Climate

Leeds has an oceanic climate influenced by the Pennines and the Atlantic. Winters are chilly, cloudy with occasional snow while summers are mild, with moderate rainfall. January is the coldest month with a mean temperature of 3 °C. July is the hottest month with a mean temperature of 16 °C. Temperature below −10 °C and above 30 °C are not common but may occur sometimes.

Government

Leeds city council is the local government district that covers Leeds and the local authority. It is composed of 99 councillors in which three is for every district’s wards. Currently, the council is controlled by Labor. Leeds City Council provides local government services for West Yorkshire as it doesn’t have a county council.

Economy

Leeds has most diverse economy out of all UK’s main employment centres. This city has seen fastest rate of private sector jobs growth out of any UK’s city. Leeds has third largest jobs with 480,000 in self-employment at the beginning of 2015. 23.9% were in finance, banking and insurance, 24.7% were in public administration, education and health and 21.4% were is hotels, restaurants and distribution. Leeds differs most from financial structure of region and nation due to the banking, finance and insurance sectors. In 2011, Leeds worth was Euro 2.1 billion due to financial and services industry. It is the 5th largest in the UK behind Edinburgh, London, Manchester and Birmingham. Economic growth of Leeds raised due to tertiary industries like retail, call centres, offices and media. Subsidiary office of the Bank of England in the UK is located in Leeds. In 2012 GVA for Leeds was recorded at Euro 18.8 billion with entire city region of Leeds generating Euro 56 billion economy.

ITIL® Training & Certification

Topic Introduction

Topic Introduction

ITIL® Practitioner Level Courses are designed to deepen your understanding of ITIL® concepts and demonstrate how to apply them effectively within a real-world business context. This level focuses on the practical application of the ITIL® framework to drive service improvement and maximise value.The ITIL® Practitioner Course bridges the gap between theory and practice. It offers essential guidance on “how to” adopt and adapt ITIL® for your organisation. With a strong emphasis on continual service improvement (CSI), organisational change management, and effective communication, this course prepares you to implement sustainable ITSM improvements. It includes expert-led training, official courseware, practical toolkits, and assessments to earn the ITIL® Practitioner Certification.The ITIL® Foundation Course is a prerequisite for becoming an ITIL® Practitioner and must be completed before pursuing practitioner-level training. Foundation introduces the core principles, while Practitioner empowers you to apply them confidently in your role.

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Our Learning Delivery Options

Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

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Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management

Oversees end-to-end service delivery aligned with ITIL best practices.
Ensures consistent performance and continual improvement of IT Services.
Bridges business goals and IT operations for maximum service value.

Controls and coordinates all ITIL-defined change processes.
Minimises service disruptions while implementing critical IT changes.
Ensures risk assessment and stakeholder communication during transitions.

Manages incident lifecycles to restore services quickly and efficiently.
Reduces downtime by applying ITIL frameworks to real-time issues.
Enhances user satisfaction through structured incident resolution.

Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

Virtual Classroom

You can join live classroom training (virtual) while staying at home and feeling safe.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

What is the ITIL® Practitioner Level Course?

The ITIL® Practitioner Course builds on the Foundation level by focusing on the practical application of ITIL® concepts. It provides essential guidance on adopting and adapting the ITIL® framework to drive continual service improvement within organisations.

Who should take the ITIL® Practitioner Course?

This course is ideal for IT Professionals, Service Managers, Project Managers, and Change Agents who are responsible for managing or improving IT services and want to implement ITIL® best practices effectively.

Are there any prerequisites for the ITIL® Practitioner Course?

Yes, delegates must hold the ITIL® Foundation Certification before taking the Practitioner Course, as it builds on the knowledge and principles introduced at the Foundation level.

What topics are covered in the ITIL® Practitioner Course?

The course covers organisational change management, communication, measurement and metrics, continual service improvement (CSI), and key tools and techniques for applying ITIL® practices in real-world scenarios.

Is the ITIL® Practitioner Course suitable for hands-on roles?

Absolutely. It is designed for professionals who want to implement ITIL® practically and improve service quality, efficiency, and alignment with business goals in their day-to-day roles.

Is the ITIL® Practitioner Certification recognised globally?

Yes, the ITIL® Practitioner Certification is globally recognised and demonstrates a professional’s ability to implement and tailor ITIL® practices for maximum business value.

ITIL® Practitioner Level

About Leeds