TIL® 4 Leader: Digital and IT Strategy Certification

Module 1: Use of the ITIL® Guiding Principles in Digital and IT Strategy Decisions and Activities 

• ITIL® Guiding Principles to all Aspects of Digital and IT Strategy: 

• Focus on Value 

• Start where You are 

• Progress Iteratively with Feedback 

• Collaborate and Promote Visibility 

• Think and Work Holistically 

• Keep it Simple and Practical 

• Optimise and Automate 

Module 2: How to Leverage Digital Strategy to React to Digital Disruption 

• Understand the Concepts: 

• Digital Technology 

• Digital Business 

• Digital Organisation 

• Digitisation 

• Digital Transformation 

• Understand the Concepts: 

• Business Strategy and Business Models 

• Digital and IT Strategy 

• Products 

• Services 

• Explain Digital & IT Strategy's Relationship with ITIL® SVS 

Module 3: Relationship Between Digital & IT Strategy, Service Value System & Chain, and Utilise Them to Create Value 

• Explain Environmental Analysis: 

• External Analysis: The VUCA Factors 

• Internal Analysis: The Four Dimensions of Service Management 

Module 4: How Organisations Use Digital & IT Strategy in Disrupted Environments 

• How an Organisation's Viability Is Related to Agility, Resilience, Leanness, Continuity, and Co-Creation 

• Analyse the VUCA Factors and Adjust Digital and IT Strategy 

• Explain and Compare Three Levels of Digital Disruption: 

• Ecosystem 

• Industry/Market 

• Organisational 

• How an Organisation's Position Is Influenced by: 

• Achieving Customer/Market Relevance 

• Achieving Operational Excellence 

• Internal and External Focus 

• Balanced Approach 

• Use a Digital Positioning Tool for Appropriate Organisational Placement 

Module 5: Strategic Approaches by Digital & IT to Achieve Customer/Market Relevance and Operational Excellence 

• Apply Approaches to Achieve Customer/Market Relevance: 

• Customer Journeys 

• Omnichannel Delivery and Support 

• Context-Sensitive Delivery 

• Customer Analytics 

• Customer Feedback and Agile Approaches 

• How to Achieve Operational Excellence in the Four Dimensions of Service Management 

• Achieve Operational Excellence in IT Strategy: 

• Financial Policies 

• Portfolio Optimisation 

• Funding Projects, Products, and Services 

• Balancing the Cost of Innovation and Operation 

• Change Models 

• Assess Strategic Approaches for Digital Organisations 

Module 6: Risks and Opportunities of Digital and IT Strategy 

• Explain Risk Management in a Digital Context 

• Context of Digital and IT Strategy: 

• Identify Risk 

• Assess Risk 

• Explain Risk Posture and Balance Between Opportunity and Risk 

• Explain Innovation and its Elements and Techniques 

• Apply Techniques to Develop and Maintain a Culture of Innovation 

Module 7: Steps and Techniques in Defining and Advocating for a Digital and IT Strategy 

• Use Digital Readiness Assessment for Gap Analysis 

• Define and Communicate Vision and Strategy 

• Use Business Cases to Advocate for Digital and IT Strategy 

Module 8: How to Implement a Digital and IT Strategy 

• Define Operating Models for Digital Organisations, Including Architecture and Workforce and Talent Management Practices 

• Explain Skills Required for Leaders in a Digital Organisation 

• Approaches to Strategy Coordination and Implementation: 

• Large-Scale Transformation 

• Incremental Transformation 

• Mergers and Acquisitions 

• Individual Changes 

• Explain Approaches to Parallel Operating Models 

• Assess Success of a Digital and IT Strategy 

• Explain Typical Activities of a Digital Transformation Programme 

• Understand how digital business and IT strategy align to drive organisational success in rapidly evolving environments 

• Develop capabilities to create a viable, adaptive, and resilient digital strategy using the ITIL® 4 framework 

• Apply strategic planning techniques and governance principles to transform digital services across the organisation  

• Assess digital readiness, manage strategic risk, and foster innovation while maintaining alignment with business objectives 

• Lead organisational change and build a sustainable digital culture to enhance long-term value delivery