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About Course Information
Drive continual value through collaboration, assurance, and service excellence
The Learning Curve
The ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) Course is part of the ITIL® 4 Practice Manager stream. It focuses on the essential practices that foster collaboration, ensure service quality, and drive continual improvement within IT service management environments.
This expert-led course provides a comprehensive understanding of practices such as relationship management, service validation, continual improvement, and organisational change management. Learners will develop the ability to ensure service assurance and optimise performance across IT functions. The training includes the official ITIL® 4 CAI certification exam, which is delivered online with flexible access.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.
Live Training
Training by Accredited ITIL® Experts
Practical Case Studies & Scenarios
Official ITIL® Exam Voucher
Digital Course Materials & Resources
Interactive Learning Portal
Module 1: Introduction to the CAI Practices
Processes and Value Streams of the Collaborate, Assure and Improve Practices
Information is Exchanged Between the Collaborate, Assure and Improve Practices
Module 2: Introduction to Relationship Management
Key Concepts of the Relationship Management Practice
Purpose
Success Factors and Key Metrics
Key Terms or Concepts
Module 3: Introduction to Supplier Management
Key Concepts of the Supplier Management Practice
Purpose
Practice Success Factors and Key Metrics
Key Terms or Concepts
Module 4: Introduction to Service Level Management
Key Concepts of the Service Level Management Practice
Purpose
Success Factors and Key Metrics
Key Terms or Concepts
Module 5: Introduction to Continual Improvement
Key Concepts of the Continual Improvement Practice
Purpose
Success Factors and Key Metrics
Key Terms or Concepts
Module 6: Introduction to Information Security Management
Key Concepts of the Information Security Management Practice
Purpose
Success Factors and Key Metrics
Key Terms or Concepts
Understand how to apply collaboration, assurance, and continual improvement practices within the ITIL® 4 framework
Gain practical skills to drive quality, transparency, and alignment across teams and service value streams
Use performance assurance and stakeholder feedback to refine service outcomes and meet business expectations
Enhance collaboration across departments, suppliers, and partners to foster co-creation of value
Support a culture of improvement by integrating governance, assurance, and feedback mechanisms into service management
Course Highlights
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Duration: 3 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
Wrexham(3 Days)
Mon 1 Sep 2025
Wed 3 Sep 2025
Wrexham(3 Days)
Mon 3 Nov 2025
Wed 5 Nov 2025
Belfast(3 Days)
Mon 1 Sep 2025
Wed 3 Sep 2025
Belfast(3 Days)
Mon 3 Nov 2025
Wed 5 Nov 2025
No schedules available.
Wrexham( 3 days)
Mon 1 Sep 2025
Wed 3 Sep 2025
Wrexham( 3 days)
Mon 3 Nov 2025
Wed 5 Nov 2025
Belfast( 3 days)
Mon 1 Sep 2025
Wed 3 Sep 2025
Belfast( 3 days)
Mon 3 Nov 2025
Wed 5 Nov 2025
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
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Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
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Frequently Asked Questions?
This course focuses on improving service quality through collaboration, governance, and continual improvement. It is one of the ITIL® 4 Practice Manager modules.
Ideal for Service Managers, Quality Managers, Governance Leads, and professionals responsible for team coordination, service assurance, and continuous improvement.
There are no formal prerequisites for attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training.
Topics include relationship management, continual improvement, organisational change management, measurement and reporting, assurance practices, and integrated teamwork.
Yes, it includes the official ITIL® 4 Collaborate, Assure and Improve certification exam, taken online after training subject to readiness and availability.
Yes, this certification is accredited by PeopleCert and is globally recognised for its value in fostering governance, collaboration, and service excellence.
You will gain the ability to improve service performance through feedback, ensure quality through assurance practices, and promote teamwork and continual enhancement.
It is part of the ITIL® 4 Practice Manager stream and contributes toward gaining hands-on capabilities aligned with ITIL® 4 best practices.
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