ITIL® 4 Practitioner: Supplier Management Certification

Module 1: Key Concepts of the Practice 

• Explain the Purpose of the Practice 

• Describe the PSFs & Key Metrics of the Practice 

• Explain Key Terms/Concepts: 

• Supplier 

• Contract 

• RFx 

• RFI 

• RFP 

• RFQ 

• RFB 

• RFD 

Module 2: Processes of the Practice 

• Describe Inputs and Outputs of the Processes 

• Describe Key Activities of the Processes 

• Know How to Integrate the Practice in the Organisation’s Value Streams 

Module 3: Roles and Competences of the Practice 

• Describe the Responsibilities of Key Roles of the Practice 

• Supplier Manager 

• Supplier Coordinator 

• Know How to Position the Practice in the Organisational Structure 

Module 4: How Information and Technology Support and Enable the Practice 

• Explain the Tools Application 

• Apply the Recommendations on Automation 

Module 5: Role of Partners and Suppliers in the Practice 

• Explain the Dependencies of the Practice on Third Parties 

• Explain How Partners and Suppliers Can Support the Practice 

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice 

• Explain How Capability Criteria Support the Practice Capability Development 

Module 7: Recommendations for the Practice Success 

• Understand the Recommendations for Supplier Management Success and How They Are Supported by the ITIL Guiding Principles 

• Understand the purpose and principles of Supplier Management within the ITIL® 4 framework 

• Learn how to select, evaluate, and onboard suppliers to align with service needs and organisational goals 

• Develop skills to define and manage supplier contracts and performance agreements effectively 

• Enhance collaboration with suppliers to improve service quality, cost-efficiency, and innovation 

• Apply techniques to monitor supplier performance, risk, and compliance