ITIL® 4 Practitioner: IT Asset Management Training

Module 1: Key Concepts of the Practice 

• Purpose of the Practice 

• PSFs and Key Metrics of the Practice 

• Key Terms/Concepts 

• IT Asset Types 

• IT Asset Register 

• IT Asset Lifecycle 

• IT Asset Lifecycle Models 

• Verification 

• Inventory 

• Discovery 

• IT Asset Audit 

Module 2: Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• How to Integrate the Practice in the Organisation’s Value Streams? 

Module 3: Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice 

• IT Asset Manager 

• IT Asset Custodian 

• IT Asset Analyst 

• IT Asset Register Administrator 

• License Manager 

• IT Asset Owner 

• IT Asset Consumer 

• How to Position the Practice in the Organisational Structure? 

Module 4: How Information and Technology Support and Enable the Practice? 

• Tools Application 

• Apply the Recommendations on Automation 

Module 5: Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• How Partners and Suppliers can Support the Practice? 

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice? 

• How Capability Criteria Support the Practice Capability Development? 

Module 7: Recommendations for the Practice Success 

• Understand ITIL Guiding Principles Supporting Successful IT Asset Management 

• Understand the role and value of IT Asset Management (ITAM) within the ITIL® 4 Framework 

• Learn how to track, control, and optimise IT assets across their lifecycle to support service delivery 

• Gain practical skills in maintaining accurate asset records, ensuring compliance, and managing asset risks 

• Apply ITAM techniques to enhance decision-making, reduce costs, and improve sustainability and governance 

• Support continual improvement by integrating asset data into broader IT service management practices