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About Course Information
Build the skills to manage change effectively and reduce risk during service transitions with ITIL® best practices.
The Learning Curve
The ITIL® 4 Practitioner: Change Enablement Course is designed to equip professionals with the knowledge and techniques needed to ensure successful change management within modern IT environments. This course supports the ITIL® 4 Managing Professional stream and focuses on ensuring that changes to services and systems are carried out with minimal disruption.
Delivered by expert trainers, this course blends theoretical knowledge with practical application through real-life scenarios, exercises, and exam-focused training. Learners will be prepared for the official ITIL® 4 Practitioner: Change Enablement Certification exam, included as part of the course package.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.
Live Training
Training by Accredited ITIL® Experts
Practical Case Studies & Scenarios
Official ITIL® Exam Voucher
Digital Course Materials & Resources
Interactive Learning Portal
Module 1: Key Concepts of the Practice
Purpose of the Practice.
PSFs and Key Metrics of the Practice.
Key Terms and Concepts:
Change.
Change Model.
Standard Change.
Emergency Change.
Change Authority.
Module 2: Processes of the Practice
Inputs and Outputs of the Processes.
Key Activities of the Processes.
How to Integrate the Practice in the Organisation’s Value Streams?
Module 3: Roles and Competences of the Practice
Responsibilities of the Key Roles of the Practice.
Change Manager / Coordinator.
Change Authority.
How to Position the Practice in the Organisational Structure?
Module 4: How Information and Technology Support and Enable the Practice?
Explain the Tools Application.
Apply the Recommendations on Automation.
Module 5: Role of Partners and Suppliers in the Practice
Dependencies of the Practice on Third Parties.
How Partners and Suppliers can Support the Practice?
Module 6: How the ITIL Capability Model can be Used to Develop the Practice?
How Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for the Practice Success
Change Enablement Success and Supported by the ITIL Guiding Principles.
Understand the role of Change Enablement in minimising service disruption and optimising value delivery
Apply ITIL® 4 principles to design, assess, and improve change management practices
Evaluate different types of changes and select appropriate models, authorisation levels, and workflows
Use governance controls to balance risk and agility when implementing changes
Enhance collaboration across technical and business teams to enable smoother, faster change adoption
Course Highlights
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Duration: 1 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
Preston(1 Days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Warrington(1 Days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Dundee(1 Days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Dunfermline(1 Days)
Mon 29 Dec 2025
Mon 29 Dec 2025
No schedules available.
Preston( 1 days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Warrington( 1 days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Dundee( 1 days)
Mon 29 Dec 2025
Mon 29 Dec 2025
Dunfermline( 1 days)
Mon 29 Dec 2025
Mon 29 Dec 2025
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
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Frequently Asked Questions?
This course focuses on managing changes in a controlled, efficient, and value-driven way. It’s part of the ITIL® 4 Practice Manager track and provides practical guidance on implementing and improving Change Enablement within IT service management.
It’s ideal for IT professionals involved in planning, approving, or implementing changes—such as Change Managers, Service Managers, IT Operations, and DevOps professionals.
To attend the ITIL® 4 Practitioner: Change Enablement Training Course, learners should possess a fundamental understanding of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation Certification.
Topics include the change enablement value stream, change models, roles and responsibilities, change assessment, authorisation processes, risk mitigation, and continual improvement of change practices.
Yes, it includes the official ITIL® 4 Practitioner: Change Enablement Certification exam. The exam is taken online and consists of multiple-choice questions assessing practical understanding and application.
Yes, it is accredited by PeopleCert and globally recognised by ITSM professionals, organisations, and employers as a mark of excellence in IT change management.
You will learn to manage change requests, apply risk controls, work with CABs (Change Advisory Boards), and improve organisational agility through structured change enablement.
It is one of the focused practice modules contributing to the ITIL® 4 Practice Manager designation. Completion of multiple practice modules plus the ITIL® Practitioner exam leads to formal certification as a Practice Manager.
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