ITIL® 4 Specialist: IT Asset Management Training

Module 1: Key Concepts of ITAM  

• Purpose, PSFs, and Value of the ITAM Practice 

• Apply Iterative and Interdependent Scoping to IT Asset Types and IT Asset Register 

• Benefits of Standard IT Assets 

• ITAM’s Relationship with Governance, Compliance, and Policies of the Organisation 

• Apply an Organisation's Sustainability Objectives to ITAM 

• Identify the Key Challenges of ITAM 

Module 2: ITM Value Streams and Processes 

• Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value 

• Value of a Common Approach to IT Asset Lifecycle Management 

• Sustainability Aspects of IT Asset Decommissioning and Disposal Actions 

• Know How to Verify, Audit, and Analyse IT Assets 

• Apply IT Asset Lifecycle Models 

• Critical Nature of Records and Documentation 

• How to Integrate ITAM into the Organisation's Value Streams? 

• Relationship between ITAM and the Service Configuration Management Practice 

Module 3: ITAM Roles, Skills, and Organisational Solutions 

• Key Skills required for ITAM 

• Responsibilities of the Following Roles 

• IT Asset Manager 

• License Manager 

• IT Asset Owner 

• IT Asset Custodian 

• IT Asset Consumer 

• How to Apply the LACMT Model to ITAM Activities? 

• How to Position ITAM within an Organisational Structure? 

Module 4: How Does Information and Technology Support and Enables ITAM? 

• Key Inputs and Outputs of the ITAM Practice 

• Key ITAM Automation Tools and their Role in the Practice 

Module 5: Understand the Role of Partners and Suppliers in ITAM 

• Types of Service Relationships 

• Complexity of Service Relationships 

• Consistent Approach to ITAM Across the Organisation's Ecosystem 

Module 6: How to Develop ITAM Organisational Capabilities? 

• Key Concepts of the ITIL Maturity Model 

• How to Apply Capability Criteria to Plan ITAM Capability Development? 

• Key Metrics and Methods for Improving ITAM Capabilities 

• Apply the Key Steps of the ITAM Capability Development

• Understand IT Asset Management (ITAM) principles within the ITIL® 4 framework and their role in service value realisation 

• Learn how to plan, implement, and control IT assets effectively throughout their lifecycle 

• Apply ITAM best practices to ensure compliance, manage risks, and optimise asset value 

• Develop skills to integrate ITAM with service management, procurement, and financial operations 

• Support informed decision-making through accurate data, governance, and asset visibility