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About Course Information
Strengthen collaboration between IT and the business for shared success
The Learning Curve
The ITIL® 4 Specialist: Business Relationship Management (BRM) Course is part of the ITIL® 4 Extension Modules and is designed to help professionals cultivate effective relationships between service providers and stakeholders. It focuses on aligning IT capabilities with business needs to co-create value and achieve strategic objectives.
This course delivers practical tools and techniques to manage customer expectations, enhance service experiences, and influence demand. Through instructor-led sessions and real-world scenarios, delegates will prepare for the official ITIL® 4 BRM certification exam, which can be taken online with flexible scheduling.
Our team provides complete support from registration to certification, ensuring a seamless training and exam experience.
Live Training
Training by Accredited ITIL® Experts
Practical Case Studies & Scenarios
Official ITIL® Exam Voucher
Digital Course Materials & Resources
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Module 1: Key Concepts of Business Relationship Management
Identify the Purpose, PSFs, and Value of the BRM Practice
Key Challenges of Business Relationship Management
Key Stakeholders of Service Relationships
Service Journey Model
Types of Service Relationships
Role of BRM in Each Type of Service Relationship
Module 2: BRM Value Streams and Processes
ITIL® Service Value Chain Model
Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
Understand the Two Main Processes of the BRM Practice
Know how to Develop and Apply Relationship Models
Know how to Integrate BRM in the Organisation's Value Streams
Module 3: How to Apply the BRM Models and Techniques?
How to Apply the Following in the Context of BRM?
Module 4: BRM Roles, Skills, and Organisational Solutions
Understand the Key Skills Required for BRM
Responsibilities of the Relationship Manager and Relationship Agent Roles
Know how to Apply the LACMT Model to BRM Activities
Know how to Position BRM within an Organisational Structure
Module 5: How Does Information and Technology Support and Enable BRM?
Identify the Key Inputs and Outputs of the BRM Practice
Describe the key BRM Automation Tools and their Role in the Practice
Module 6: Role of Partners and Suppliers in BRM
Understand the Complexity of Service Relationships
Understand the Dependencies of BRM on Third Parties
Module 7: How to Develop the BRM Capability in an Organisation?
Understand the Key Concepts of the ITIL Maturity Model
Know how to Apply Capability Criteria to Plan BRM Capability Development
Identify Key Metrics and Methods for Improving BRM Capabilities
Apply the Key Steps of the BRM Capability Development
Understand the principles and practices of Business Relationship Management within the ITIL® 4 framework
Learn to align IT and business objectives through effective stakeholder engagement and value co-creation
Develop skills to manage relationships, build trust, and influence strategic decision-making in digital service delivery
Apply techniques for stakeholder mapping, communication planning, and continuous value enhancement
Support organisational growth by strengthening collaboration between service providers and business units
Course Highlights
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Duration: 3 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
Derby(3 Days)
Mon 1 Sep 2025
Wed 3 Sep 2025
Derby(3 Days)
Mon 29 Dec 2025
Wed 31 Dec 2025
Hinckley(3 Days)
Mon 1 Sep 2025
Wed 3 Sep 2025
Hinckley(3 Days)
Mon 29 Dec 2025
Wed 31 Dec 2025
Derby( 3 days)
Mon 1 Sep 2025
Wed 3 Sep 2025
Derby( 3 days)
Mon 29 Dec 2025
Wed 31 Dec 2025
Hinckley( 3 days)
Mon 1 Sep 2025
Wed 3 Sep 2025
Hinckley( 3 days)
Mon 29 Dec 2025
Wed 31 Dec 2025
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Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
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Frequently Asked Questions?
This course focuses on developing strong, value-driven relationships between service providers and stakeholders. It is part of the ITIL® 4 Extension Modules.
Ideal for Business Relationship Managers, Service Delivery Managers, IT Leaders, and professionals responsible for stakeholder engagement and value realisation.
To attend the ITIL® 4 Specialist: Business Relationship Management training, learners need to have a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.
Topics include relationship building, stakeholder engagement, strategic alignment, communication strategies, value co-creation, trust management, and service value system integration.
Yes, the course includes the official ITIL® 4 Business Relationship Management certification exam, which is delivered online after training.
Yes, it is accredited by PeopleCert and globally recognised as a vital skill set in IT service management and stakeholder alignment.
You will gain the ability to manage complex stakeholder networks, improve relationship outcomes, and foster continuous improvement in service value delivery.
It is one of the ITIL® 4 Extension Modules, enabling professionals to deepen their knowledge of relationship management alongside core ITIL® 4 certifications.
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