Course code: IT2938
Duration: 5 Days*
You must complete ITIL® Foundation.
The ITIL® Planning, Protection and Optimisation exam validate knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Windsor is a famous for its market town and unparished area in the Royal District of Windsor and Maidenhead in Berkshire, UK. It is known as the site of Windsor Castle, one of the official residences Royal Family of the Britain. The town is situated 23 miles (approx 37 km) west of Charing Cross, London, 7 miles. The village of Old Windsor, just 2 miles to the south, known as Windsor by around 300 years; in the past Windsor was referred to as New Windsor to distinguish the two.
The focus of royal attention at that time was not the castle but a small riverside settlement.
Windsor is reachable from Junction 6 of the M4 and Slough via a 3-mile long dual carriageway. Bus services in the town are provided by First Berkshire and The Thames Valley.
It has two railway stations. Windsor and Eton Central railway station has a shuttle service to Slough. Windsor and Eton Riverside station provide a service to London Waterloo. From the year 1883 to 1885, the London Underground's District line's westbound service started as far as Windsor.
Training Locations at which ITIL® Service Capability - Planning, Protection and Optimization is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.