benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL® Foundation.

 

 

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02 Course Overview

ITIL® PPO

The ITIL® Planning, Protection and Optimisation exam validate knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand the Planning, Protection and Optimization processes
  • Understand techniques for capacity and availability management
  • Know, interpret and analyse ITSCM techniques to enable effective service planning
  • Understand PPO roles and responsibilities
  • Identify technology and implementation considerations within PPO
  • Prepare to the PPO exam
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04 Course Content

  • Service Management as a Practice
  • PPO Processes
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Risks and CSFs
  • Roles and Responsibilities
  • Service Management Tools and Technology
  • Implementation and Improvement Considerations
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Service Capability - Planning, Protection and Optimization Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Maidstone

Maidstone is the town of Kent, England. It is situated within 32 miles of London. The Medway River resolute the centre of town connecting it with Rochester and Thames Estuary. This river was a source and route for the trade of city as the centre of the agrarian country of Kent. There is an evidence of settlement in regions dating back to ancient time. The town is in the region of Maidstone with the population of 164,500. 

 Governance

Members of Parliament:

The city is divided into the electorates of Maidstone and the Weald and Faversham and Mid Kent. Earlier in 1997 Maidstone was in the county constituency of Maidstone. The Member of Assembly for Maidstone and the Weald is Traditional Helen Grant. Preceding MPs include Ann Widdecombe, Sir John Wells, Sir Alfred Bossom and Benjamin Disraeli. Since 2015 the MP for Faversham and Mid Kent has been Conventional Helen Whately. Before the 2015 election, the MP was Conservative Sir Hugh Robertson.

Local government:

Kent County Council is responsible for social facilities, education, and conservation. It is also responsible for new organisation, fire services and minerals. It is chosen every four years. Maidstone elects nine legislatures, and villages are in the four rural districts. The election in 2013, saw a discount in Conservative Party support in Maidstone. The Liberal Democrats gained one seat. Votes were lost across the board by the Traditionalists, to the United Kingdom Liberation Party.  The Libeartion Party  came second in many places.

 Geography

The city is six miles downstream from where the River Medway, . It cuts through the ridge moulded by the greens and so that the town cabins a site on two opposite hills, the easterly one covering the city centre. Beyond that, and higher is Penenden Heath.

The River Len seems the Medway at Maidstone. However a little river, it delivered the water to drive many watermills. The Loose Stream, which increases at Langley and joints at Tovil, when powered over 30 miles. Mill ponds on these rivers are a projecting article of the landscape.

Climate:

Kent involvements a nautical weather with cold seasons and mild winters. The nearest official Met Office is at East Malling, about three miles west of Maidstone.

East Malling's highest temperature of 37.4 °C (99.3 °F) was logged in August 2003. The lowest temperature logged is −17.8 °C (0.0 °F) during January 1947 and 1972.

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Locations Availability

ITIL® Service Capability - Planning, Protection and Optimization Availability

  Training Locations at which ITIL® Service Capability - Planning, Protection and Optimization is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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