ITIL® Training Academy
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ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Tredegar

Tredegar is a town and community situated on the banks of the Sirhowy River in the county borough of Blaenau Gwent, situated in SE Wales. Located within the boundaries of Monmouthshire, In South Wales, it became an early centre of the Industrial Revolution. The famous Tredegar Iron Works located in Richmond, Virginia, US was named in honour of the town.

Pre-industrialisation:

Tredegar established as a modern town due to the natural resources existing there in the Sirhowy Valley. Some of the Natural resources are as follows:

  • Iron ore
  • Power production from the fast-flowing Sirhowy River
  • Coal which used to produce coke
  • Wood which could be cut for buildings, pit props, and burnt for fuel

By the start of 1700, the upper Sirhowy Valley was a natural well-wooded valley, consists of a few farms and the small iron works where coal and iron ore naturally had occurred together.

Governance

Relations with the Labour Party

It has very strong relations with Labour MPs. The history of the Labour Movement and Party in the UK. It is also famous as a birthplace of Aneurin Bevan who introduces the British National Health Service and who in the 1920’s was involved in the management of Tredegar General Hospital. Neil Kinnock born here in 1942, who was a leader of the Labour Party starting from 1983 to 1992, and lived there in his early life, also attended Georgetown Infants and Junior Schools between of this town from 1947 and 1953.

Architecture

Bedwellty House

It is a Grade II listed house and gardens. Initially a "low thatched-roof cottage", the old house was renovated in the year 1809. The present Bedwellty House was constructed in 1818 as a home for Samuel Homfray, whose Coal and Iron Works were providing most of the jobs.

The surrounding 26-acre Victorian garden and park, designed initially as a Dutch garden around which one could walk or ride without being opposed by the gate, and fence, cover the Long Shelter, also a Grade II listed structure constructed for the Chartist Movement.

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