ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 27/12/2018 Kingston upon Hull
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 16/04/2019 Kingston upon Hull
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 23/04/2019 Kingston upon Hull
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 07/05/2019 Kingston upon Hull
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 28/05/2019 Kingston upon Hull
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 27/08/2019 Kingston upon Hull
3 Days
£995
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About Kingston upon Hull

Kingston upon Hull is a city located in East Riding of Yorkshire, England. Situated on River Hull, 40 km inland from the North Sea it has a population of 260,220.

In the 12th century, this town was discovered. The Monks of Meaux Abbey required a port from where wool from estates could be exported. These monks chose a place at the confluence of rivers Humber and Hull to construct a quay.

Nothing is specifically known about the foundation of the town but it was first mentioned in 1193. It was renamed Kings-town-upon Hull by King Edward 1 in 1299. Hull has been a military support port, market town, whaling and fishing centre and industrial metropolis. In English Civil Wars, Hull was an early theatre of battle. William Wilberforce took a significant part in the abolition of slave trade done in Britain.

From 1902, the city is unique in the United Kingdom has had a municipally owned telephone system. After facing massive damage during Second World War. At the beginning of 21st century the city saw large amounts of new spending in different sectors.

Tourist attractions of Kingston Upon Hull include Museum Quarter, Old Town, The Deep, Hull Marina that i a city landmark. Redevelopment of Ferensway, include the opening of St Stephen’ Hull and new Hull Truck Theatre. Sports in Kingston Upon Hull include Football and Rugby. KCOM study houses Hull City football club and Hull FC rugby league club. Hull is home to English Premier Ice Hockey League Hull Pirates.

The University of Hull was instituted in 1927, and now It has more than 16000 students. As of date, it ranks as the best university in the Yorkshire and Humber region, and is located in Newland suburb in the north-west of the city.

In 2013, it was announced that Hull would be 2017 UK City of Culture.

In 2015, it was announced that Ferens Art Gallery would host prestigious annual art prize called the Turner Prize in 2017. After this, the prize was held outside London every year.

History

The population of Hull in 1901 was 239,000, and it continued to increase. City Hall was built in 1909 and Guildhall in 1916. During 20th century facilities in Hull improved. In the 1920s and 1930s, slum clearance started in the centre of Hull. Many new council houses were built on West, North and East of the city. At the beginning of 20th-century various houses in Hull didn’t have flushing facility. In 1929, fences of Hull were extended to include part of Anlaby and Sutton. Queens’s gardens were laid out on a site filled in the dock. Hull suffered depression in the 1930s, and many Dockers got unemployed, in the ship building industry. In 1954, Hull University was founded. In 2001 an aquarium called The Deep was opened in Hull. Later at the beginning of 21st century, various parts of Hull were regenerated. Fish Market of Hull was closed in 2011. In 2017 Hull became UK City of Culture. Now the population of Hull is 258,000.

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