UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You will need to pass the ITIL® Foundation exam

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of service transition practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

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03 Course Overview

ITIL® Service Transition

The ITIL® Service Transition exam validates knowledge of the Service Transition stage of the lifecycle, including core activities and techniques.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand Service Transition principles
  • Learn how to manage, control and organise Service Transition
  • Coordinate Service Transition technology related activities
  • Analyse, select and justify implementation approaches, challenges, critical success factors and risks
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04 Course Content

  • Introduction to Service Transition
  • Service Transition Processes
  • Service Transition Processes
  • Service Transition Related Activities
  • Service Operation
  • Service Transition Principles
  • Service Transition Related Activities
  • Service Design
  • Service Transition
  • Service Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Transition 05/11/2018 Liverpool
3 Days
£3499
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About Liverpool

Liverpool is a town in North West England, with a predictable populace of 478,580 in 2015. With its nearby regions, it is the fifth-largest urban area in the UK, with over 2.24 million people in 2011. The local power is Liverpool City Assembly, the most populated local administration area within the metropolitan area of Merseyside and the main within the Liverpool City Region.

Liverpool is located on the eastern side of the Mersey Estuary and accurately lay within the first hundreds of West Derby in the south-west of the area of Lancashire. It established an area in 1207 and a city in 1880. In 1889, it settled a county region self-governing of Lancashire. Its growth as a major port was paralleled by the development of the city through the Industrial Revolt. Along with treatment overall cargo, freight, raw materials such as coal and cotton, the city traders were complicated in the Atlantic slave occupation. In the 19th period, it was the main port of partying for Irish and English expatriates to the United States.

 

Government

Liverpool has various levels of administration; the Mayor and Local Council, who are also investors in the Liverpool City Area Combined Authority, the National Government and the European Parliament.

Liverpool is officially governed by a Unitary Authority, as when Merseyside County Council was scattered public functions were paid to a region borough level. However, some services such as the Police and Fire and Rescue Service, endure being run at a county-wide level.

During the most recent local votes, detained in May 2011, the Labour Party combined its control of Liverpool City Council, subsequent on from retrieval power for the first time in 12 years, during the earlier votes in May 2010. The Labour Party expanded 11 seats during the election, taking their total to 62 seats, associated with the 22 detained by the Liberal Democrats. Of the remaining seats, the Liberal Party won three, and the Green Party requested two. The Conventional Party, one of the three major political parties in the UK had no representation on Liverpool City Council.

In February 2008, Liverpool City Council was exposed to be the worst-performing council in the country, getting just a one-star rating. The chief reason for the poor rating was accredited to the council's poor management of taxpayer money, with the accretion of a £20m shortfall on Capital of Culture funding.

 

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Locations Availability

ITIL® Service Lifecycle - Service Transition Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.