Course code: IT2938
Duration: 3 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL Service Operation is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Operation focuses on the principles, processes, operational activities and functions that enable organisations to manage the performance of their products and services.
Our Service Operation course lasts 3 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of the core concepts, activities and techniques within Service Operation and prepare to pass the Service Operation exam.
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Discover the principle, purpose, scope and objectives of service operations within the organisation Identify the participation of staff of service operation with another stages of service lifecycle Get to know about the structure and organisation of service operations functions Determine the various risks and challenges involved in the activities or functions of Service Operations The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
Follow-on Courses
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Enquire Now
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Windsor is a famous for its market town and unparished area in the Royal District of Windsor and Maidenhead in Berkshire, UK. It is known as the site of Windsor Castle, one of the official residences Royal Family of the Britain. The town is situated 23 miles (approx 37 km) west of Charing Cross, London, 7 miles. The village of Old Windsor, just 2 miles to the south, known as Windsor by around 300 years; in the past Windsor was referred to as New Windsor to distinguish the two.
History
The focus of royal attention at that time was not the castle but a small riverside settlement.
Transport
Windsor is reachable from Junction 6 of the M4 and Slough via a 3-mile long dual carriageway. Bus services in the town are provided by First Berkshire and The Thames Valley.
It has two railway stations. Windsor and Eton Central railway station has a shuttle service to Slough. Windsor and Eton Riverside station provide a service to London Waterloo. From the year 1883 to 1885, the London Underground's District line's westbound service started as far as Windsor.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
Service Strategy:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading
