Course code: IT2938
Duration: 3 Days*
Pass rate: 99%
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Operation||16/04/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403323||Scheduled||
|ITIL® Service Lifecycle - Service Operation||23/04/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403324||Scheduled||
|ITIL® Service Lifecycle - Service Operation||07/05/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403325||Scheduled||
|ITIL® Service Lifecycle - Service Operation||28/05/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403326||Scheduled||
|ITIL® Service Lifecycle - Service Operation||27/08/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403327||Scheduled||
Teesside receives its name from the group of urban areas lying near the River Tees. These areas include the towns of Billingham, Redcar, Stockton-on-Tees, and Thornaby. During the period 1968 to 1974 Teesside was a district. Even with a decline in the working population of Teesside, it remains an important centre for heavy industry. Big industries such as British Steel and ICI have now given way to other industries that deal in technology, science, and the service sector.
In 1974 Cleveland came into being and many towns such as Teesside, Middlesbrough, Hartlepool and Guisborough were merged into it. Cleveland was abolished, and four independent unitary authority boroughs were formed. The new unitary authorities were Hartlepool, Stockton, Middlesbrough and Redcar and Cleveland (a renamed Langbaurgh). Now, they were returned to the counties of North Yorkshire and County Durham for ceremonial purposes. Stockton-on-Tees being the only exception as it was to be divided between two ceremonial counties. In 1998 another town, Darlington also became an independent unitary authority and formed the sub-region of the Tees Valley.
Though the County of Cleveland was abolished in 1996 still the Cleveland Police and Cleveland Fire Brigade carry the county name. Today even the post items bear the name of Cleveland County citing reasons that no more post towns and postcodes are required for the existing areas in the UK.
The River Tees and Teesport
The third largest port in the U.K , Teesport is based on the River Tees. It is one of the ten biggest ports in Western Europe. It deals with import and export of petrochemical, chemical and steel processing industries products. Port is capable of handling 56 million tonnes of goods every year. For the NEPIC cluster of process companies, the port plays an important role.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading