Course code: IT2938
Duration: 3 Days
Pass rate: 99%
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Operation||29/05/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336496||Scheduled||
|ITIL® Service Lifecycle - Service Operation||28/08/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336497||Scheduled||
|ITIL® Service Lifecycle - Service Operation||27/12/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336498||Scheduled||
Swansea is officially known as County of Swansea as well as City. It is coastal city and County in Wales. After Cardiff, it is the largest city in Wales. Swansea twenty-fifth largest city located in the United Kingdom. Swansea is situated within boundaries of ancient Welsh commote of Gwyr and Glamorgan. It is located on sandy south-west Wales Coast, area of County include Lliw uplands and Gower peninsula.
Swansea had a population of 241,300 in 2014. Last official census demonstrated that the combined population of Swansea was 462,000. This made it the second most populous local authority area in Wales after Cardiff. During the 19th century industrial heydey, Swansea was a major centre of copper and got the name ‘Copperopolis’.
Swansea had a population of 134,000 by 1901, and it continued to flourish rapidly during the 20th century. In 1911 Gynn Vivian Art Gallery was opened and in 1906 first council houses were built in Swansea. In the early 20th century the slums were being demolished. More slums were built after 1945 as well as various private houses also.
The new Guildhall came up in 1934 in Swansea. This city suffered severe damage due to bombing raids during Second World War. Around 387 people were and the city heart was destroyed. It was rebuilt in the 1960s.
During the beginning of 20th century, Swansea port continued to thrive. In 1909 Kings Dock was built. In 1920 Queen dock was established. At the beginning of the 20th-century tinplate industry was growing along with the steel and copper industries. These industries suffered depression in the 1930s, and there was much unemployment in Swansea.
During the Second World War, the economy of Swansea again increased and but after it, metal working industries were plunged. Coal mining was nowhere to be seen by the end of the 20th century. The Council built new industriesIn 1990 Plantasia was opened. In 1997 Parc Tawe Centre was extended and in 1990s Castle Square was redeveloped. Swansea was thriving in the 21st Century even. In 2005 National Waterfront Museum was opened. Now the population of Swansea is 239,000.
Technium Centre which is one of the first of new buildings established as part of SA1 development scheme at Swansea Docks. Swansea was developed as a centre for mining and metals, especially copper industry from starting of the 18th century. The industry saw its height in the 1880s when 60% of copper ores imported to Britain were smelted in Lower Swansea Valley. By the end of Second World War, these industries declined. Around 105,500 people work in the City and County of Swansea. 90% are employed in service sectors with high shares. Other occupations include professional, sales/customer, service occupations and administrative/secretarial. DVLA headquarters based in Morriston is also located in Swansea, and it employs around 6000 people in the city. Other major businesses in Swansea include Virgin Media, Admiral Group, v, HSBC, and Amazon.co.uk. Virgin Atlantic has its largest worldwide contact centre in Swansea. It includes services such as customer relations, baggage claims, reservations and sales.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading