Course code: IT2938
Duration: 3 Days
Pass rate: 99%
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Operation||29/05/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336427||Scheduled||
|ITIL® Service Lifecycle - Service Operation||28/08/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336428||Scheduled||
|ITIL® Service Lifecycle - Service Operation||27/12/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336429||Scheduled||
Solihull is the town located in the region of West Midlands of England. In 2011 census, it has estimated population of about 206,700. It is also one of the most wealthy regions outside the London. uSwitch quality of life index named Solihull the “best place to live” in the UK in November 2013.
The name of the Solihull is originated from the location of its parish church named as St Alphege on famous ‘soily’ hill. This church was constructed on a hill of stiff red marl that converted into the sticky mud in rainy weather.
The famous Solihull School established in the year 1560. St. Alphege dates from a similar period and is a huge example of Gothic church architecture. It is situated at the head of high street and is grade 1 listed building.
The Industrial Rebellion mainly approved Solihull by, and until the 20th century, Solihull sustained a small market town. World War II also approved Solihull by. Bordering Coventry. Birmingham was harshly injured by recurrent German violence attacks, but separately from some bouts on what is now the Land Rover plant, the airport and the local railway lines, Solihull bolted mainly complete.
In 1901, the populace of the city was just 7,500. This development was due to a quantity of factors comprising a large slum clearance agenda in Birmingham, the growth of the Rover car plant, the development of what was then Elmdon Airport into Birmingham International Airport and, possibly most knowingly, the proclamation of large areas of land for housing growth enticing inner relocation of new inhabitants from across the UK.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading