Course code: IT2938
Duration: 3 Days*
Pass rate: 99%
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Operation||23/04/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event398312||Scheduled||
|ITIL® Service Lifecycle - Service Operation||08/07/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event398313||Scheduled||
|ITIL® Service Lifecycle - Service Operation||16/09/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event398314||Scheduled||
London is the most populous city of United Kingdom and England. London has become a significant settlement for around two millennia. This town was founded by the Romans who named it Londinium at that time. The old core of this city retains its 1.12 square-mile medieval boundaries. London has referred to metropolis around its core. Greater London is governed by London Assembly and Mayor of London.
London is one of the leading global city in the field of entertainment and healthcare. It is known as the world’s largest financial Centre. It has sixth-largest metropolitan area GDP in the world. London is also known as the world cultural capital. It is the most visited city in the world as measured by International arrivals. There are many Universities of higher education which form the greatest concentration. In 2012, London became the first city to have hosted three times the Summer Olympic Games.
London has a diverse range of cultures and people belonging to different communities living here. It's estimated population was 8,787,892 in mid-2016. Metropolitan area of this city is most populous in EU with 13,879,757 population. Greater London Assembly states the population of the city region as 22.7 Million.
Four world heritage sites are located in London. Other famous landmarks in London include London Eye, Piccadilly Circus. In London, there are various places to visit like galleries, libraries, sporting events. London Underground is the oldest railway network in the world.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading