Course code: IT2938
Duration: 3 Days*
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Leeds is a town located in West Yorkshire, England. Leeds is fourth- a most populous urban area in the UK with an estimated population of 2.3 million. Leeds economy is the most diverse economy of UK’s main employment centres. The highest rate of private sector job growth has been seen in this city. The peak ratio of public to private sector jobs is observed when related to other core cities of the UK. Leeds is the major legal and financial centre in the UK after London.
Leeds has an oceanic climate influenced by the Pennines and the Atlantic. Winters are chilly, cloudy with occasional snow while summers are mild, with moderate rainfall. January is the coldest month with a mean temperature of 3 °C. July is the hottest month with a mean temperature of 16 °C. Temperature below −10 °C and above 30 °C are not common but may occur sometimes.
Leeds city council is the local government district that covers Leeds and the local authority. It is composed of 99 councillors in which three is for every district’s wards. Currently, the council is controlled by Labor. Leeds City Council provides local government services for West Yorkshire as it doesn’t have a county council.
Leeds has most diverse economy out of all UK’s main employment centres. This city has seen fastest rate of private sector jobs growth out of any UK’s city. Leeds has third largest jobs with 480,000 in self-employment at the beginning of 2015. 23.9% were in finance, banking and insurance, 24.7% were in public administration, education and health and 21.4% were is hotels, restaurants and distribution. Leeds differs most from financial structure of region and nation due to the banking, finance and insurance sectors. In 2011, Leeds worth was Euro 2.1 billion due to financial and services industry. It is the 5th largest in the UK behind Edinburgh, London, Manchester and Birmingham. Economic growth of Leeds raised due to tertiary industries like retail, call centres, offices and media. Subsidiary office of the Bank of England in the UK is located in Leeds. In 2012 GVA for Leeds was recorded at Euro 18.8 billion with entire city region of Leeds generating Euro 56 billion economy.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading