Course code: IT2938
Duration: 3 Days*
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Ipswich is a town in Suffolk, England and is situated on River Orwell. Ipswich has been occupied since Saxon Period. Ipswich has been one of the major port of England and famous for the whole history.
It is a non-metropolitan district. Urban development of this city cross borough boundaries with 75% of town population living in the borough at that period. During 2011 census, it was the fourth largest urban area located in the United Kingdom. It is 42nd largest urban area in England and Wales. According to 2011 census, Ipswich had a population of 133,384. The Ipswich developed area is estimated to have a population of around 180,000.
The new name of this town was derived from the ancient name Gippeswic, and It was taken from Old Saxon name or the previous name of Orwell estuary. Earlier it was known as Gyppewicus and Yppswyche.
Council offices of Ipswich Borough is located at Grafton House on Russell Road. The government of Ipswich is governed locally by tow tier council system. Ipswich Borough Council performs district council functions like collecting refuse, housing and planning. Suffolk County Council provides the services like education, transport and social services.
Ipswich is covered by two parliamentary constituencies Ipswich and Central Suffolk and North Ipswich. Ipswich cover about 75%, and according to June 2015, MP Ben Gummer represents it. The Central Suffolk and North Ipswich includes rest of the 25% and MP Daniel Poulter represents it.
Borough council in April 2006 thought about converting Borough into a unitary authority. From 1889 to 1974, Ipswich had constituted County Borough. The four towns of Norwich, Exeter, Oxford and Ipswich united to campaign for unitary authority status. It was hoping to make use of opportunity presented by Local Government White Paper in October 2006. Ipswich was one of the 16 shortlisted councils in March 2007.
There are various State Funded Secondary Schools in Ipswich. These include Northgate High Schools, Copleston and others. Ipswich is also home to various Independent schools. The Royal Hospital School, Ipswich High School, St Joseph’s College and Ipswich School forming a part.
For higher and further education in Suffolk, New College is there which is located in Ipswich. It serves students from the town and wider area. There is also sixth form College that serves students from the same area.
The University of Suffolk is also located in Ipswich. Suffolk’s first Higher Education Institution (HEI) was established in 2007. It was the collaborative venture involving two universities and many other colleges. The University recieved its Degree Awarding Powers in November 2015. It was granted university status in May 2016. The University was later renamed as the University of Suffolk in August 2016 from the University Campus Suffolk.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading