Course code: IT2938
Duration: 3 Days*
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Edinburgh is one of the 32 council areas of Scotland and also its capital. Edinburgh is situated in Lothian on Forth’s Southern firth shore. Known as the capital of Scotland since the 15th century, Edinburgh is home to Scottish Parliament and also monarchy seat in Scotland. Historically this city was part of Midlothian city had been a centre of education particularly Scots Law, Medicine, Literature, Sciences and Engineering. Scotland is the second largest financial centre in the United Kingdom. The city has historical, cultural attractions have made it UK’s second most tourist destination after London. It attracts over one million visitors every year.
It is the second most populated city in Scotland. According to 2016 estimate, official population of Edinburgh was 464,990 and 507,170 for local authority area and city region it was 1,339,380 as of 2014. Edinburgh located at the core of Edinburgh and in South Eastern part of Scotland.
Edinburgh is also the venue of General Assembly of Church of Scotland. Various national institutions including National Museum of Scotland, National Library of Scotland and Scottish National Gallery. The popular University of Edinburgh was established in the year 1582. It is also well-known for Edinburgh International Festival. Various historical places are located at Edinburgh like Edinburgh Castle, Churches of St Giles, Greyfriars, Holyrood Palace, Canongate and Extensive Georgian New town established in the 18th century. It’s Old and New town together are registered in World Heritage Site of UNESCO.
Head office of Bank of Scotland is located in Central Edinburgh. Edinburgh has the strongest economy out of any city in the United Kingdom outside London. It has the maximum percentage of professionals in the United Kingdom with 43% citizens holding a degree. Edinburgh is most competitive city located in the United Kingdom. Edinburgh has highest gross value out of any city in the UK outside London measuring Euro 57,594 in 2010. Edinburgh has been named European Best Large City of Future for Foreign Direct Investment Strategy and Foreign Direct Investment in Financial Times Magazine awards 2012/2013.
In the 19th century, It’s economy was well-known for brewing, publishing and banking. Now the economy of Edinburgh’s is based on scientific research, higher education, tourism and financial services. Unemployment in Edinburgh was low at 3.6% in March 2010, and it remained below the average of 4.5%. Edinburgh is the most visited city in the UK after London.
Banking is the primary sector in Edinburgh economy for over 300 years, Scottish Parliament acts established a bank of Scotland in 1695. Now the financial services industry have particularly high insurance and investment sectors. Edinburgh is home to Bank of Scotland, Sainsbury’s Bank, Tesco Bank, TSB Bank and Virgin Money headquarters.
Tourism is also playing an important role in the economy of this city. As World Heritage Sites like Edinburgh Castle, Palace of Holy Roodhouse, Old and new towns are located here. Every year Edinburgh’s festival attracts 4.4 million visitors, and it generates around Euro 100 million for the local economy.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading