Course code: IT2938
Duration: 3 Days*
Pass rate: 99%
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Operation||16/04/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403298||Scheduled||
|ITIL® Service Lifecycle - Service Operation||23/04/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403299||Scheduled||
|ITIL® Service Lifecycle - Service Operation||07/05/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403300||Scheduled||
|ITIL® Service Lifecycle - Service Operation||28/05/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403301||Scheduled||
|ITIL® Service Lifecycle - Service Operation||27/08/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event403302||Scheduled||
Dundee, which is Scotland's fourth-largest city was at one time a part of Angus, a city built in the 12th century. As of now, Dundee stands out to be the 51st-most-populous built-up area in the United Kingdom. Also, Dundee is the second-highest populated area in whole of Scotland. As Dundee City, it is one of the 32 council areas that manage the administrative procedures in Scotland. Dundee developed into a borough in the 12th century, and when the Industrial Revolution started in the 19th Century, it became famous for “Jute, Jam and Journalism”.
In 2014, the United Nations recognised Dundee as the UK's first UNESCO City of Design for its varied contributions to different fields including medical research, comics and video games. A unique feature of Dundee is that its two professional football clubs Dundee United and Dundee F.C. have stadiums placed faar away from each other.
With the decline of traditional industry, the city adopted a plan that cost it £1 billion to relink the Waterfront to the city centre within a timeperiod of 30 years beginning with 2001.
The citizens of Dundee seem to have a gaming spirit as a number of games are played there by different clubs.
Dundee and Dundee United are the two football clubs in Dundee established since 1893 and 1909 respectively. These clubs play their home games at Dens Park and Tannadice Park respectively.
The Dundee Stars, is the team that plays Ice Hockey in Dundee at their home ground the Dundee Ice Arena.
Besides Football and Ice Hockey, other clubs playing Rugby in Dundee namely Dundee High School Former Pupils, Morgan Academy, Former Pupils, Harriss Academy Former Pupils, Panmure R.F.C and Stobswell R.F.C
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading