Course code: IT2938
Duration: 3 Days
Pass rate: 99%
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Operation||27/12/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event363660||Scheduled||
|ITIL® Service Lifecycle - Service Operation||16/04/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event365742||Scheduled||
|ITIL® Service Lifecycle - Service Operation||23/04/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event365743||Scheduled||
|ITIL® Service Lifecycle - Service Operation||07/05/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event365744||Scheduled||
|ITIL® Service Lifecycle - Service Operation||28/05/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event365745||Scheduled||
|ITIL® Service Lifecycle - Service Operation||27/08/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event365746||Scheduled||
Chichester is a famous cathedral city in West Sussex, in the South-Eastern part of England. It had a long history as a settlement from Roman times and was significant in Anglo-Saxon times. It is the bishopric’ seat and is home to some of the oldest building and churches in Great Britain.
The area around Chichester is believed to have played a significant part during the Roman Invasion of A.D 43, as confirmed by the proof of military storage structures in the region of the nearby Fishbourne Roman Palace. The city’s plan is taken from the Romans: the North, East, South, and West shopping streets start from the central market cross from historical times.
Chichester has the status of a city and is one of seven so designated, the others being Ripon, Ely, Hereford, Truro, Salisbury, and Wells. The City Council contains twenty elected members serving four wards of the city – North, South, East, and West.
Chichester Council House located on North Street dates from 1731; before this, the City Corporation had met in Chichester Guildhall. In addition to its council offices, those of the Chichester District and the West Sussex County Council are located in the City.
The A27 links Chichester to the M3, M275 and M27 motorways. The secondary coastal road, the A259, which starts its journey at Folkestone in Kent, links the A27 here and ends at Havant in the west. Both of these roads make east-west connections.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading