Course code: IT2938
Duration: 3 Days
Pass rate: 99%
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Operation||29/05/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336343||Scheduled||
|ITIL® Service Lifecycle - Service Operation||28/08/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336344||Scheduled||
|ITIL® Service Lifecycle - Service Operation||27/12/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336345||Scheduled||
Buxton, a spa city, located in Derbyshire, England. It has the maximum elevation (960 feet above sea level). A metropolitan area until 1974, Buxton was then fused with other areas mendacious chiefly to the north, including Glossop, to practice the local government district and area of High Peak within the county of Derbyshire. Frugally, Buxton is within the sphere of the impact of Greater Manchester.
Buxton is home to Poole's Cavern, a general limestone cave open to the public, and St Ann's Well, nursed by the geothermal spring bottled and sold globally by Buxton Mineral Water Company. Also in the city is the Buxton Opera House, which hosts many music and drama centenaries each year. The Devonshire Site of the University of Derby is limited in one of the town's historic structures.
Geography and Geology:
Built on the border of the Lower Carboniferous Limestone and the Upper Carboniferous shale, sandstone and gritstone, the early settlement was mostly of limestone structure. At the city’s southern edge, the River Wye has imprinted a wide limestone cavern, known as Poole's Cavern. More than 330 yards of its cavities are open to the community. The cavern covers Derbyshire's chief icicle, and there are sole 'poached egg' pillars. An infamous local highwayman called Poole gave the cave its name.
Due to comparatively high promotion, Buxton inclines to be chiller than nearby cities, with daytime temperature characteristically around 2 °C lower than Manchester. A Met Office weather station has calm weather date for the city since 1908, with digitised data from 1959 obtainable online. In June 1975, the town smashed by a freak blizzard that stationary play during a cricket match.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading