Course code: IT2938
Duration: 3 Days*
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Bristol is situated in south-west England, bordering Somerset on one hand and Glocester on the other. IT has a population of 449,300 as of now. Bristol had an earlier name as Brycgstow meaning “the place at the bridge” somewhere in the 11th Century. Many great explorations of the world are said to have started from Bristol.
Bristol's econony relies on the creative media, electronics and aerospace industries. Bristol’s city-centre docks have been redeveloped. The city has the largest circulating community currency in the U.K.- the Bristol pound. The city is home to two universities. Some artistic and sporting organisations and venues are also located in Bristol.
Bristol is said to have been inhabited since the Paleolithic Age as a number of archaeological findings have revealed this fact. Bristol started off as a trade centre in 1020 AD that produced silver pennies. By the 11th Century, it developed as a port. The stone bridge built in 1247 AD from where Bristol gets its name was replaced in 1760’s. Black Death, a plague in the 14th Century, reduced the population of Bristol to almost half.
Between the 15th and the 16th Century, Bristol became the second most important port with links to Ireland, Iceland, and Gascony. The Diocese of Bristol came into being in 1542. In the 20th Century, the population of Bristol went up to 428,089 by 1971. Before this Bristol went through a time during the Second World War when it saw massive damages from the German and Nazi armies. Bristol, after the Second World War, emerged as a modern city of the 1960’s and 70’s. It had a number of skyscrapers, modern architecture and road improvements. In the 1980s the Georgian-era Queen Square and Portland Square were restored. The Broadmead shopping area was regenerated. The city centre's tallest mid-century towers saw demolition and some roads were closed as well. Also saw the M4 and M5 motorways being developed during this time. These highways link Bristol with London , Swansea , Exeter and Birmingham .
A number of teams that represent Bristol in different games including cricket and football are based in Bristol. The football clubs of Bristol are Bristol City and Bristol Rovers. The other clubs based in Bristol are Bristol Rugby (Rugby Union) and Gloucestershire County Cricket Club.
Gloucestershire County Cricket Club is based at and plays the majority of its home games at the Bristol County Ground. The BCG is only major international sports venue in the south west of England. The Gloucestershire County Club was founded by the family of W. G. Grace and it is Bristol's most successful club. It has won nine trophies and became the most formidable one-day outfit in England. The club also won in 1999 and 2000 both the Benson and Hedges Cup and the C&G Trophy. In 2000 it went on to win the Sunday League and in 2015 the Royal London One-Day Cup.
Since 2014, The Bristol Flyers basketball team have competed in the British Basketball League. Bristol Aztecs play American Football in the BAFA National Leagues. After an absence of 17 years, Bristol started playing ice hockey once again in 2009 with the Bristol Pitbulls who played at the Bristol Ice Rink. Bristol hosted the 2001 IAAF World Half Marathon Championships also. The athletic clubs in Bristol are Bitton Road Runners, Bristol and West AC, and Westbury Harriers. Bristol has hosted the starting and finishing stages of the Tour of Britain cycle race. In the 2012 London Olympics, various facilities were used as training camps. The Bristol International Balloon Fiesta, a major UK hot-air ballooning event, is held each summer at Ashton Court.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading