Course code: IT2938
Duration: 3 Days*
Pass rate: 99%
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Operation||16/04/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event398456||Scheduled||
|ITIL® Service Lifecycle - Service Operation||23/04/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event398457||Scheduled||
|ITIL® Service Lifecycle - Service Operation||07/05/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event398458||Scheduled||
|ITIL® Service Lifecycle - Service Operation||28/05/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event398459||Scheduled||
|ITIL® Service Lifecycle - Service Operation||27/08/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event398460||Scheduled||
Bolton is located in Greater Manchester, North West England. In the 14th century, in Bolton textiles were produced since Flemish weavers settled in the area. It also introduced wool and cotton weaving tradition. Development in this town coincided with textile manufacturing introduction during the industrial revolution. In the 19th century Bolton was progressing and at its peak in 1929. The 26 bleaching and dyeing works and 216 cotton mills made it the largest and most cotton spinning centres in the world. After First World War, British cotton industry declined and almost stopped by 1980s.
Bolton is 10 miles north-west of Manchester and close to West Pennine Moors. Bolton is enclosed by many smaller towns and villages. Together they form the Metropolitan Borough of Bolton. Bolton is the administrative centre. Bolton town has a population of 139,. Historically it was part of Lancashire, Bolton emerged as a smallsettlement in moorland known as Bolton le Moors.
Football Club of Bolton plays games at Macron Stadium. Amir Khan the World lightweight champion is born in this town. Cultural interests at Bolton include Octagon Theatre, Art Gallery and Bolton Museum. Art Gallery is one of the earliest public libraries developed after Public Libraries Act 1850.
Bolton School, An independent day school was founded in 1524 next to parish church as a grammar school for boys. Later this school was merged with free grammar school in 1656, and free grammar school was founded shortly after 1641. In 1898 this shifted to its existing location on Chorley New Road. In 1913 this school was merged with Bolton’s Girls Day School. The Bolton Church Institute located near the parish church in 1855 was founded by Canon James Slade. Later school became Canon Slade School that was shifted to Bradshaw. Bolton College provides higher education throughout the whole Borough. Sixth form college Bolton Sixth Form College consists of Farnworth Campus and Town Centre Campus. Bolton Technical Innovation Centre supports the schools by providing technical training to the students. Earlier, it was known as Bolton Institute of Higher Education, but in 2005 the University of Bolton gained its university status.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading